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In-House Repair in S/4HANA Service – Start with an Overview

Introduction to the in-house repair process:

In-House Repair supports companies that offer a repair and maintenance service for products. This service is performed in-house at repair centers.

The in-house repair process provides core activities for repair and maintenance such as prechecking, planning, repairing, and triggering billing for the repair objects.

You can view this demo to see how it looks like:


(Please logon to the community to watch the video).

For more information, see SAP S/4HANA Cloud / Service / In-House Repair on the SAP Help Portal and In-House Repair (3XK) on SAP Best Practices Explorer.

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  • Customer Service (CS) is available for S/4HANA OnPrem only, not in S/4HANA cloud. CS component is part of the "compatability scope", i. e. SAP applications that will be supported in S/4HANA for a limited time, see SAP note 2269324 - Compatibility Scope Matrix for SAP S/4HANA on-premise

    There will be new scenario "invoiced service/maintenance" with all logistics integration MM etc. including PM orders that are invoiced by service orders. Delivery of this will start with S/4HANA OnPrem 2021. For S/4HANA cloud, the service component will continue to deliver more logistics integration in the future.

  • Hi

    I'm looking for the best practice szenarion for the release 2020, but for the on prem system. Is there one hi could give me a replay?

    Beat regards


  • Hello Udo

    Thank you for the link for this Demo Script. This is very good, but a systemguide what I have do to on the system like the Setting Up Service Order Management (41Z). This would be very helpfull.

    Best regards


    • Hello Beat,

      sorry, such a guide is not yet available. This guide presupposes the best practices content for 41Z and this is currently not yet available for in-house repair scenario. We have it on our road map but I cannot say when it will be available.

      Best Regards,

  • Hello Udo,

    We just implemented S/4 Hana 2020 on prem.  I am trying to execute the Demo Script for SAP s/4HANA 2020 Fully-Activated Appliance:  Service - Inhouse Repair.  I am getting an error during the precheck step when I chose decision "Start Repair".  The error is "Check the processing status '2'"  CRMS4_REPAIR_BO019.  Is there some configuration set up that is required that does not come with Best Practice activation?

    Thank you,


    • Hello Gina,

      I'm quite sure that there is something missing or wrongly configured in action defintion customizing. But it's not related to any BP activation because for in-house repair we don't deliver any Best Practices. Let me clarify that.

      Thank you,

  • Thank you Udo for the quick response.  Can you point me to the customizing menu path for the action definition you are referring to?  I have checked a lot of the configuration and all seems to look ok, but maybe I missed this step.



    • Hello Gina,

      could please check if all in-house repair relevant status profiles (REPA20__) (which are required for all actions) are available in your client.

      If this doesn’t work, I would suggest that you create a support ticket.
      Logon to the SAP Support Portal with your S-user ID and password: