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Author's profile photo Udo Eirich

In-House Repair in S/4HANA Service – Start with an Overview

Introduction to the in-house repair process:

In-House Repair supports companies that offer a repair and maintenance service for products. This service is performed in-house at repair centers.

The in-house repair process provides core activities for repair and maintenance such as prechecking, planning, repairing, and triggering billing for the repair objects.

You can view this demo to see how it looks like:

 

(Please logon to the community to watch the video).

For more information, see SAP S/4HANA Cloud / Service / In-House Repair on the SAP Help Portal and In-House Repair (3XK) on SAP Best Practices Explorer.

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      26 Comments
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      Author's profile photo Vijayendra Tiwari
      Vijayendra Tiwari

      Thanks!!

      Author's profile photo Natarajan Narayanaswami
      Natarajan Narayanaswami

      Do we have configuration document related to inhouse repair process as shown above

      Author's profile photo Klaus Löhnert
      Klaus Löhnert

      Is SAP serious about using this as an replacement of the SAP ERP Service Solution (SD, LE, CS, MM, FI, CO)?

      Author's profile photo Uwe Malzahn
      Uwe Malzahn

      Customer Service (CS) is available for S/4HANA OnPrem only, not in S/4HANA cloud. CS component is part of the "compatability scope", i. e. SAP applications that will be supported in S/4HANA for a limited time, see SAP note 2269324 - Compatibility Scope Matrix for SAP S/4HANA on-premise

      https://launchpad.support.sap.com/#/notes/2269324

      There will be new scenario "invoiced service/maintenance" with all logistics integration MM etc. including PM orders that are invoiced by service orders. Delivery of this will start with S/4HANA OnPrem 2021. For S/4HANA cloud, the service component will continue to deliver more logistics integration in the future.

      Author's profile photo Beat Rotzer
      Beat Rotzer

      Hi

      I'm looking for the best practice szenarion for the release 2020, but for the on prem system. Is there one hi could give me a replay?

      Beat regards

      Beat

      Author's profile photo Udo Eirich
      Udo Eirich
      Blog Post Author

      Hello Beat,

      for OP release 2020 I could provide you with this demo guide which covers the in-house repair process: Demo Script for SAP S/4HANA 2020 Fully-Activated Appliance: Service - Inhouse Repair

      Have a look to this very good and detailed guide. Hope this helps! And let me know if you have more questions,

      Best regards,
      Udo

      Author's profile photo Beat Rotzer
      Beat Rotzer

      Hello Udo

      Thank you for the link for this Demo Script. This is very good, but a systemguide what I have do to on the system like the Setting Up Service Order Management (41Z). This would be very helpfull.

      Best regards

      Beat

      Author's profile photo Udo Eirich
      Udo Eirich
      Blog Post Author

      Hello Beat,

      sorry, such a guide is not yet available. This guide presupposes the best practices content for 41Z and this is currently not yet available for in-house repair scenario. We have it on our road map but I cannot say when it will be available.

      Best Regards,
      Udo

      Author's profile photo Gina Cowart
      Gina Cowart

      Hello Udo,

      We just implemented S/4 Hana 2020 on prem.  I am trying to execute the Demo Script for SAP s/4HANA 2020 Fully-Activated Appliance:  Service - Inhouse Repair.  I am getting an error during the precheck step when I chose decision "Start Repair".  The error is "Check the processing status '2'"  CRMS4_REPAIR_BO019.  Is there some configuration set up that is required that does not come with Best Practice activation?

      Thank you,

      Gina

      Author's profile photo Udo Eirich
      Udo Eirich
      Blog Post Author

      Hello Gina,

      I'm quite sure that there is something missing or wrongly configured in action defintion customizing. But it's not related to any BP activation because for in-house repair we don't deliver any Best Practices. Let me clarify that.

      Thank you,
      Udo

      Author's profile photo Gina Cowart
      Gina Cowart

      Thank you Udo for the quick response.  Can you point me to the customizing menu path for the action definition you are referring to?  I have checked a lot of the configuration and all seems to look ok, but maybe I missed this step.

      Regards,

      Gina

      Author's profile photo Udo Eirich
      Udo Eirich
      Blog Post Author

      Hello Gina,

      could please check if all in-house repair relevant status profiles (REPA20__) (which are required for all actions) are available in your client.

      If this doesn’t work, I would suggest that you create a support ticket.
      Logon to the SAP Support Portal with your S-user ID and password: http://service.sap.com/message

      BR,
      Udo

      Author's profile photo Michael Zier
      Michael Zier

      Hi!

      SAP Service - Inhouse Repair

      We have the same problem with missing status profile REPA2002, which is defined in SAP standard for the item type REPI.

      This status scheme is not existing in CRMBS02.

      So the Fiori Apps for in-house repair are not working, because the missing repair object status definition leads to no further action opportunities:

       

      Author's profile photo Beat Rotzer
      Beat Rotzer

      Hallo Michael,

      Ich habe das Statusschema mit der TA BS02 gepflegt. Dort habe ich das REPA2002 gefunden.

      IMG ServiceTransactions Basic Settings Status Management Define Status Profile for User Status.

      Grüsse

      Beat

      Author's profile photo Michael Zier
      Michael Zier

      Hi Beat!

      Thank you for your answer.

      The status profile is also not in TC BS02. (system rel S42020FPS1).

      But today I found the missing profile REPA2002 in the 000er client 🙂

      So, I give feedback, if the in-house repair apps are working after customizing the missing REPA2002 in the productive client.

      I hope I dont forget 🙂

      br

      Michael

       

      Author's profile photo Michael Zier
      Michael Zier

      Hi!

      Update

      Although I customized REPA2002 for Repairobjectstatus, there is no change in behaviour of the App.

      As you can see, it should look like this (with the progress steps and the status displayed for the repair object):

       

      But it looks like this in my case:

       

      Help or input would be very very very nice 🙂

       

      Br

      Michael

      Author's profile photo Beat Rotzer
      Beat Rotzer

      Hi Michael

      I have at my customzing information this:

      ServiceTransactions Basic Settings Status Management Define Status Profile for User Status

      What have you in this table?

      User Status Profile for Repair Object Item (REPI) [REPA2002]:

      Status Profile
      Status Profile REPA2002 Description Repair Object Status (Item)
      Object Type CRM Order Item
      User Status
      Stat. No. Status Short Text Long Int. Stat. Low. High. Pos. Prio Auth. code Business Transaction
        RPO [E0001] Repair Order Exists                
      10 NEW [E0001] New   X 10 90 1 1   OPEN (Open)
      20 CHCK [E0003] Precheck: Decision Pending     10 90 1 1   INPR (In Process)
      Business Transaction No Influ. Allowed Warn Forbidd. No act. Set Del.
      INPR (Edit) [I1003] X         X  
      22 CHCO (E0004) Precheck: Define Details     10 90 1 1    
      40 PLAN [E0005] Plan     20 50 1 1    
      50 REPR [E0006] Repair     40 80 1 1    
      80 BILL [E0007] Bill     50 90 1 1    
      90 COMP [E0008] Completed     80 90 1 1   FINI (Complete)
         
      Business Transaction No Influ. Allowed Warn Forbidd. No act. Set Del.
      Completed [I1005] X         X  

      I have a other problem which i had to open a OSS Note.

      Regards

      Beat

      Author's profile photo Michael Zier
      Michael Zier

      Hi!

      Status Profile is set correctly.

      Update: 22.6.2021: opened a SAP-Ticket.

      Author's profile photo Michael Zier
      Michael Zier

      Hi!

      Update: SAP answered and told me about missing entries in SPRO -> Status Management -> "Optimize User Status for Queries".

      I copied entries from 000er client.

       

      As a result, status is now available, but still there are no progress steps available or the "Decide"-Button:

       

      So I found out that the Customizing for the "Process Profile" REPA was also missing and Customizing for "assign action to status".

      I also copied that from 000er and than I could assign REPA Proces Profile to REPI.

      Now it works 🙂

       

       

       

       

      Author's profile photo Eliel Silveira
      Eliel Silveira

      Hi Michael,

      Thanks a lot for your valuable contribution on this post.

      Would you mind sharing screenshots for the configurations done in "Process Profile" REPA and Customizing for "assign action to status"?

      I am struggling with the same issue . Unable to create quotation and repair order from the “perform Prechecks “ app.

      Best Regards!

      Author's profile photo Michael Zier
      Michael Zier

      Hi!

      Exact path (in best case with screenshots) in SPRO and I will give feedback.

      br

      Author's profile photo Namit Kumar
      Namit Kumar

      Thans Eirick for this blog.

      I am SAP CS consultant. Its good to know that Repair Order process is now supported in S/4 Hana 2020.

      Author's profile photo Namit Kumar
      Namit Kumar

      I have read somewhere that in S/4 CS is supported till 2025 only.

      Any idea about roadmap of SAP CS module in S/4.

      Author's profile photo Oliver Frick
      Oliver Frick

      Hi Namit,

      SAP has extended the usage rights for Customer Service (CS) in S/4HANA until the end of 2030, see SAP Note 2269324 for more details.

      We are currently working on a Maintenance Centric service option in S/4HANA, see  https://roadmaps.sap.com/board?PRODUCT=73554900100800000266&range=CURRENT-LAST#;INNO=089E017A62AB1ED9B6F87EDE28E520DC

      This option will bridge the new S/4HANA Service Management process with the existing Plant Maintenance process in S/4HANA, and thus significantly ease the adoption of the new S/4HANA Service Management process for CS customers.

      Kind regards, Oliver

      Author's profile photo Namit Kumar
      Namit Kumar

      Thanks Oliver.

      Much Appreciated.

      Author's profile photo Beat Rotzer
      Beat Rotzer

      Hallo zusammen,

      DANKE Oliver für den Link, In diesem Link sind auch die anderen Produkte aufgeführt. Welche der "New Service" müsste wir hier in die Selektion nehmen, dass wir einen guten Überblick bekommen?

      Das würde uns sicher für das schnellere Eingrenzen helfen, um damit wir auch sicher zum Ziel kommen.

       

      Mit freundlichen Grüssen

      Beat