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SAP Solution Manager is now available in the SAP Support Assistant

The SAP Support Assistant for SAP Solution Manager is now live.

Are you familiar with the SAP Support Assistant?

The SAP Support Assistant is a new incident creation tool that was developed to help improve your support experience.

The SAP Support Assistant is activated automatically when a system and product (for which the tool is available) is selected from the drop down list during incident creation.

This interactive tool:

  • provides recommended content – curated by SAP Support Engineers.
  • leverages AI technology to recommend help documents.
  • eases component selection by prefilling the “Component” field with the most relevant component for your issue.
  • asks topic-specific questions to gather essential information before incident creation.

You can start your troubleshooting process by taking advantage of our curated resources before reaching out to an SAP Support Engineer.

For more information on how to use the tool, visit this SAP Community blog:
Improved Incident Creation: Try SAP’s New Support Assistant.

Currently, this tool is only available for specific products (see the full product list in KBA 2836020) and SAP Solution Manager is a new addition!

How to Navigate the SAP Support Assistant for the SAP Solution Manager product

This is the initial screen for the Support Assistant. Click “Start” to begin the interaction.

Choose one of the initial selection options or explore “Other SAP Solution Manager Areas”. Take advantage of our curated content.

Use “Show More Info” for explanations of the selection options.

This tree also covers other topics that are supported by the SAP Solution Manager team, like

  • SAP Readiness Check
  • HANA BW Sizing Report, and
  • SAP Support Backbone Update.

For SAP Readiness Check or HANA BW Sizing Report, select the initial option “Service Planning & Delivery”.

For SAP Support Backbone, select the initial option “Setup, Configuration & LMDB”.

 

We want to hear from you!

We are committed to maintaining and updating our content in this tool.

Use the SAP Support Assistant for SAP Solution Manager when logging a new incident and provide your feedback. Let us know how this impacted your support experience.

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