With 42 customers, representing 17 organizations from West Africa, the SAP Enterprise Support and Cloud Day celebrated in Lagos, Nigeria, was a great place for SAP Enterprise Support customers to learn about value realization tools and services available in their support models, services available for their SAP S/4HANA move, and also to network and ask questions to SAP experts and other peers.
Gerhard Alberts (Head of Maintenance GTM Africa) welcomed the attendees with an opening session, followed by Mary Kimani (Customer Success Manager for East and West Africa) main speaker of the event.
Mary kicked-off her first session talking about the SAP Enterprise Support offerings and its key deliverables.
Gerhard Alberts and Mary Kimani
In her second session, Mary provided detailed information about the SAP Enterprise Support value realization tools and services:
- Next-Generation Business Scenario Recommendations
- SAP Innovations and Optimization Pathfinder for SAP (ECC and SAP S/4HANA)
- SAP Fiori App Recommendations Report
- CQC Business Process Improvement
The third session also contained information about SAP Enterprise Support services, this time with focus on SAP S/4HANA move:
In addition, Mary assured the customers that the SAP Enterprise Support Advisory Council (ESAC) was eagerly awaiting to walk alongside customers in regards to their SAP S/4HANA Move, besides providing an opportunity for customers to co-innovate with SAP.
((CQC stands for Continuous Quality Checks.))
Mary Kimani and SAP SAP Enterprise Support intelligent tools presentation
After a tea break, Juzar Badami (Dangote Group Head of SAP Center of Excellence) spoke about the benefits of SAP Enterprise Support services and their collaboration with SAP experts through the SAP Enterprise Support Value Maps, with a concrete example of how this collaboration worked in streamlining their database and custom code prior migrating to SAP S/4HANA.
In this regard, Juzar explained how significantly their database was reduced after they implemented the recommendations of the CQC Data Volume Management (DVM), with the guidance from the SAP Enterprise Support Data Volume Management Value Map team.
Dangote Group is now expecting to go live with a brownfield SAP S/4HANA implementation in the second quarter of 2020.
Juzar Badami and Mary Kimani
For the last session of the day, Ibukun Olufon (SAP Sales, GB) hosted a Cloud discussion panel where customers could get clarity about how to engage with SAP, irrespective of their platform.
Ibukun was on stage with Olurotimi Ige (SAP HANA Enterprise Cloud), Foluso Ade-Ogunrinde (SAP Business by Design), and Jerry Egboh (SAP SuccessFactors)
The panel showed to be very beneficial as many customers, especially with hybrid platforms, took turns asking questions to the presenters in the Q&A time.
Ibukun Olufon, Jerry Egboh, Foluso Ade-Ogunrinde, Olurotimi Ige
The SAP Enterprise Support and Cloud Day finalized with a lunch and more networking experiences.