Trouble shooting for SOAP API Sales Order/Customer Return – Create, Update, Cancel (B2B)_2

Order item &1 in the request can only have one reference document

Diagnosis

The error happens when the reference document is more than one on item in payload file

System Response

The system stops processing the EDI message

Procedure

Contact the buyer to resend the message with only one reference document on item in payload file

Attachment creation failed during sales order &1 update.

Diagnosis

The error happens when the sales order is creating the attachment

System Response

The system keeps to process the EDI message and sales order will be updated

Procedure

Attachment deletion failed during sales order &1 update

Diagnosis

The error happens when the sales order is deleting the attachment

System Response

The system keeps to process the EDI message and sales order will be updated

Procedure

Attachment creation failed during sales order &1 creation.

Diagnosis

The error error happens when the sales order is creating the attachment

System Response

The system keeps to process the EDI message and sales order will be created

Procedure

The payment terms ID is not determined by the details of payment terms.

Diagnosis

The system first checks whether the inbound message contains the ID of supplier payment terms. If not, the system uses the details of payment terms in the inbound messages to search for the payment terms ID in the database. You received this error message due to the following:

• The ID is not received in the inbound message or determined in the system.
• You have set the system not to tolerate differences in the terms of payment.

System Response

The system stops processing the EDI message

Procedure

• Correct the ID of supplier payment terms
• Set the system to allow discrepancies in terms of payment

Differences between details of payment terms are not tolerable

Diagnosis

The system first checks if the inbound message contains the ID of supplier payment terms, and then searches this ID in the database. If the system finds the payment terms ID, it compares the details of payment terms in the inbound messages and the database.You received this error message due to the following:

• Although the ID is received in the message and found in the system, the details of payment terms are not identical.
• You have set the system not to tolerate differences in the terms of payment.

System Response

The system stops processing the EDI message

Procedure

• Configure the details of payment terms
• Set the system to allow difference in terms of payment

The payment terms ID is not found in the system

Diagnosis

The system could not determine a supplier payment terms ID as no record has been specified in V_T052_V

System Response

The system stops processing the EDI message

Procedure

Configure the payment terms ID

The system used the payment terms ID in the customer master record

Diagnosis

The system first checks whether the inbound message contains the ID of supplier payment terms. If not, the system uses the details of payment terms in the inbound messages to search for the payment terms ID in the database. You received this warning message due to the following:

• The ID is not received in the inbound message or determined in the system.
• You have set the system to tolerate differences in the terms of payment.

System Response

The system continues processing the EDI message with the terms of payment in customer master record

Procedure

Correct the ID of supplier payment terms

The system used the payment terms ID &1 despite differences in details

Diagnosis

The system first checks if the inbound message contains the ID of supplier payment terms, and then searches this ID in the database. If the system finds the payment terms ID, it compares the details of payment terms in the inbound messages and the database.You received this warning message due to the following:

• Although the ID is received in the message and found in the system, the details of payment terms are not identical
• You have set the system to tolerate differences in the terms of payment.

System Response

The system continues processing the EDI message with the ID of supplier payment terms

Procedure

Configure the details of payment terms