Skip to Content
Technical Articles
Author's profile photo Vijay Vegesana


This blog post is continuation to Part 1, which gives complete overview of Cloud for Customer Integration with S/4HANA On-Premise and Vice Versa.

For Part 1, refer below blog

Scenario II:  Submit for External Document from cloud for customer which in turns creates either Sales quotation or Sales order based on the document type received in Target system

Step 1: Make sure, Cloud Connector is reachable

Step 2: In Cloud Platform Integration, Identify the right iFlows to deploy

  • Login to CPI
  • Navigate to Package => SAP Cloud for Customer Integration with SAP S/4HANA

  • Navigate to Artifact => Create Sales quote Follow Up Document in SAP Business Suite

Step 3: In Cloud for Customer, Maintain Code List mapping

Step 4: In Cloud for Customer, Create Communication Arrangement for the respective artifacts

  • Sales Quote Replication to SAP Business Suite
  • Sales Quote Replication from SAP Business Suite
  • Pricing in Sales Quote Replication Scenario in SAP Business Suite
  • Sales Order Replication from SAP Business Suite
  • Pricing in Sales Quote Follow Up Scenario in SAP Business Suite
  • Request Sales Document Data from SAP Business Suite
  • Creation of Sales Quote Follow Up Document in SAP Business Suite

Sample Communication Arrangement for Creation of Sales Quote Follow Up Document in SAP Business Suite: Outbound communication to be maintained here as shown below

Similarly maintain communication arrangement for all above mentioned ( Based on your scenario )

Step 5: In Cloud Platform Integration, deploy the relevant iFlow by maintaining right sender and receiver details

As mentioned in Step 5, For the artifact “Create Sales Quote Follow Up Document in SAP Business Suite” we need to maintain Sender and Receiver details as shown below

Similarly maintain Sender and Receiver details for all other iFlows in CPI.

Step 6: In S/4 HANA If the Sender adapter type is of “IDOC”, need to maintain below configuration

Transactions: WE20 & WE21

WE21 : Maintain Port

WE20 : Maintain Partner Profiles



Step 7: In S/4HANA, Check the “NACE” Configuration for Sales “V1”

Output Type to be configured

Step 8: We are executing below scenario from Cloud for Customer to S/4 HANA

Opportunity => Create Sales Quote (C4C)

=> Request External Pricing (From S/4 HANA)

=> Price will be replicated successfully in Cloud for Customer

=> Submit for External Document

=>  Sales Order is created in S/4 HANA

=> Above created Sales Order is replicated in Cloud for Customer

Opportunity => Create Sales Quote (C4C)

In Cloud for Customer, Enter Document Type

In Cloud for Customer, Request External Pricing

In CPI, respective iFlow is deployed successfully

Price is calculated successfully from S/4HANA

Replicated Price Screenshot

In Cloud for Customer, Submit for External Document

In CPI, respective iFlow is deployed successfully

Sales Order “195” is successfully created in S/4HANA

Sales Order “195” is successfully replicated, screenshot from Cloud for Customer

Step 9 : Once the IDOC is successfully processed for both Inbound and Outbound

Transaction: WE05

That’s all, Hope you liked the multiple series of blog posts for Standard iFlows Integration


Hope these above screenshots/steps helps to cover standard integration scenarios for C4C & S/4HANA On-Premise.


Vijay Vegesana

Assigned Tags

      You must be Logged on to comment or reply to a post.
      Author's profile photo David Nguyen
      David Nguyen

      Great blog Vijay! Thanks again for posting it.

      Author's profile photo Damodar Damodar
      Damodar Damodar


      How sales area, sales office, sales group, and plants replicate from S/4 to C4C ?




      Author's profile photo Marcelo García
      Marcelo García

      Hi Damodar Damodar , for sales group and sales office you can use report: "COD_ERP_ORG_UNIT_EXTRACT" which uses message: "COD_ERP_SD_ORGS_SAVE"



      Author's profile photo Aarathi K
      Aarathi K


      We are trying to configure External Pricing in our C4C system and our Document Type in S4 for Sales Quote is QT and I have created a new document type (with external pricing) in C4C named ZQT. How do I map these two Document types? Please help

      Author's profile photo Sean House
      Sean House



      We are in the midst of adding C4C to a live S4HANA 1909 implementation (S4 has been live for 2+ years).  Your blog references NACE based output to trigger the S4HANA outbound message COD_REPLICATE_SALES_ORDER.

      During the implementation we deployed the new S4HANA Output Management based on BRF+.  You cannot use NACE based output for some output types and BRF+ for other, so reverting back to NACE would require significant effort to redevelop all output based forms.  Have you encountered this before, and if so, how did you address?