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Personalizing Patient Engagement Via SAP

Some years back, ERP giant, SAP introduced a new application into the market – Health Engagement. The aim of the SAP Health Engagement software was to transform healthcare delivery by simultaneously improving its quality and speed. It uses advanced technologies to gather patient data from various sources (structured and unstructured) in order to supply providers insights useful for managing patients.

SAP Healthcare Engagement is highly flexible, recognizing that each illness and every patient is different and should be handled as such. The healthcare professionals then, acting on the gathered data, create a personalized treatment program for each patient, while maintaining a high quality of service. 

Also, it is a unifying platform. That means, instead of relying on different solutions to handle different conditions, healthcare providers can have a single scalable platform for the management of any and every illness. Besides, other vendors can build their own mobile apps on this platform for easier integration. 

SAP Healthcare Engagement facilitates smooth interaction between patients and their caregivers. The latter can monitor the former via wearable devices and other modes to determine if they are adhering to their prescriptions, or if they need an emergency response. One use case was by Roche Diagnostics in Germany which integrates wearable devices and mobile applications with SAP Healthcare Engagement to manage patients’ diabetes. There is no doubt that this technology has immense benefits and potentials in healthcare delivery. 


Benefits of SAP Health Engagement


  • Real-Time Data Sharing


The application is built on the popular SAP HANA Platform which enables cloud data storage and retrieval at high speeds. Once a patient signs in to the platform, the data they provide is made available to physicians responsible for their treatment in any way. This real-time access to patient data by professionals would lead to speedy healthcare delivery. This also improves the transparency of the process, as the patient receives alerts immediately once an action is taken including treatment recommendations.


  • Integration with Wearable Devices 


The application is also able to capture patient data via wearable devices which can then be integrated into the application via Bluetooth. Because this information is stored online, the patient’s healthcare providers can receive real-time alerts of the patient’s current condition. This is particularly useful in emergency care as help can be sent to the patient upon detecting unusual activity.


  • Healthcare Data Insights 


One of the aims of this approach is to data-driven healthcare, which leads to more accurate diagnoses and treatment of illnesses. the software uses smart technologies such as artificial intelligence, machine learning, big data, predictive analytics to generate actionable insights for the healthcare professionals involved in the wellness program. 


  • Patient-Centered Healthcare


SAP Healthcare has the patient at the center of its approach. One of the aims of the platform is to move healthcare delivery from hospital to homes while improving the overall experience. The aim is to let patients participate fully in their treatment process. This is guaranteed to improve their satisfaction levels and increase the level of adherence to treatment plans. 


  • Cost-Effective Healthcare


The software enables hospitals and healthcare providers to render cost-effective services. Automation of many activities means providers can serve smarter and more efficiently even with a reduced workforce. This also removes most of the operational costs involved in the provision of healthcare while also improving the overall service quality. Ultimately, the SAP solution is a more affordable alternative, when compared with traditional modes of healthcare delivery. 


  • Data Privacy and Security


SAP recognizes how private health information is, and thus upholds the highest standards of privacy and security. Patients are in full control of their data and they only can determine who should have access to it and how the data should be used. This eliminates some of the concerns about deploying cloud technology for health management.


SAP Health Engagement is a real disruptor in the health industry as it is challenging traditional approaches to healthcare delivery. Research shows that one of the challenges to be addressed in becoming an intelligent enterprise in the healthcare industry is improving patient experience. The goal of SAP is not simply that patients become healthy; it is to transform patients’ experience in their interaction with healthcare providers. Healthcare providers also have a duty to optimize their operations and leverage technology to achieve this. This is the reason for an app such as the SAP Health Engagement.

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