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Author's profile photo John Burton

Ask-the-Experts: SAP Contact Center 365, Feb 26 – 27

Are you an existing SAP BCM (Business Communications Management) customer, SAP Contact Center cloud edition customer, or SAP Contact Center 365 customer?

Is your company using the SAP CRM Interaction Center or SAP C4C Service Cloud?

Are you thinking of migrating from ECC CS to S/4HANA for Customer Management?

Does your organization have multiple call-center or contact center locations, and/or do you have work-at-home or remote agents?

Are your customers asking you to support newer communication channels like WhatsApp, Facebook Messenger, Viber, Telegram and the like?

Is your legacy contact-center infrastructure five years old (or even older)?

If you answered yes to any of the above questions, then you might be interested in learning more about SAP Digital Interconnect’s new SAP Contact Center 365, a Cloud-based omnichannel communications service that provides out-of-box integration with SAP Service Cloud (C4C), SAP CRM, and S/4HANA for Customer Management.

About SAP Contact Center 365

SAP Contact Center 365 puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, SAP Contact Center 365 ties all your digital service channels together – across business units or around the globe – to deliver a streamlined, consistent, satisfying customer experience.

Using intelligent routing logic, such as skills matching and agent optimization, it connects your customers to the agent best qualified to resolve the issue while delivering relevant, personalized information to facilitate first-contact resolution.

How the day works:

Come to the Forum and post your questions. Experts will be available on the Forums and will do their best to answer your questions. They may need to get some more information from you so please check the box “email me when someone replies.” An online conversation will be born.

This event will be your chance to connect with the best and brightest minds at SAP Digital Interconnect and will provide you with an opportunity to ask questions or to learn more about SAP Contact Center 365.

Want to learn more? Join us for this two-day ‘virtual’ ask-the-experts session on February 26-27. Post your questions online at any time during the event and our product experts will be happy to answer your questions.

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