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Event Information

Transition, Diversify and Innovate with the Intelligent Enterprise for the Utilities Industry

The SAP Community will meet this year  for the International SAP Conference for Utilities. Transition, Diversify and Innovate with the Intelligent Enterprise” will be the motto of one of the leading events in the market, taking place in Basel, in wonderful Switzerland from April 1-3. 2020.

The intention of this blog is to provide you with information,  you won’t find on the website.

We are happy to announce that the agenda is already live for you to download.


Get an overview of the Agenda:

Our agenda covers all major utilities-specific topics and includes presentations from our customers, SAP colleagues, industry experts, and our partners. Melanie Fiolka organizes the event and will give you some insights on the agenda highlights.


Opening Utilities Keynote: Moving Towards 2030 Diversity – Making the Transition with a Focus on Cloud Innovations

Our Global Head of the IBU Utilities Miguel Gaspar Silva is looking forward to meeting you at the event. Watch his video to hear about the major reasons to attend the event, how a perfect conference day look like and what you can expect in his keynote.

Opening Keynote: Mission Jet Stream – Flying Without Wings

Marc Hauser is a Swiss world-record holding jet stream jumper. He jumped out of a balloon at 7,400 m and sky dived into the jet stream to reach an incredible speed of 270kph. Learn from the courage, motivation, and the infectious optimism to master your challenges.

Customer Spotlight: How Are Utilities in Australia and New Zealand Driving Innovation with SAP?

During this unique and interactive session hear how the ANZ region is leading the way with SAP. Gain insight into the latest projects, regional challenges and future planned innovation which will be presented Dayle Stevens from AGL and Kevin Angland from Mercury.

Here are some examples of what these two companies recently accomplished: Read Mercury’s customer story and see how its focus on  employees delivers a lifelong customer experience.

AGL made its call center more effective by introducing SAP User Experience Management by Knoa to find and address challenges its users experienced resulting in a superior customer-centric experience. Read the story

Utilities Keynote: SAP Solution Roadmap for the Climate Economy

Within this presentation you will obtain information about the global utilities market trends. We will explain the motivation for SAP’s investment strategy into the existing on-premise and new cloud solution for the utilities industry as the digital backbone for the climate economy. We will cover the entire innovations in S/4HANA Utilities with a focus on the most recent topics such as Machine Learning (ML) scenarios and also provide some customer success stories. Moreover, the SAP Cloud for Utilities portfolio will be discussed, and you will get an outline of its development roadmap.

Customers at the Conference:

Learn from Their Experiences:

We are deligheted that customers such as AGL, CLP, EEGSA, Engie, Entergy, EPM, Equatorial Energia, FARYS, Fluvius, Industrielle Werke Basel, Innogy, Mercury, UTE, Vattenfall, Water Utilities Corporation, and Wien Energie will share their experiences with us. Read more


Focus Topics:

SAP S/4HANA Utilities – Getting Value out of this Innovation Platform

After the transition and availability of the utilities-specific solution (IS-U) on SAP S/4HANA in November 2015, numerous innovations such as improved user interfaces (FIORI) or Machine Learning have been implemented on this platform. Several workshops and presentations focus on the topic of SAP S/4HANA Utilities. We offer a dedicated track with an SAP presentation and customer case studies from AGL, FARYS, Vattenfall and Fluvius. Read more

SAP C/4HANA Service Cloud or SAP S/4HANA Customer Management?

Are you wondering what the best solution is for customer service in utilities? Robert Straubinger explains the difference between two solutions in his blog. Join one of the workshops at the IUC, including 2, 3 and 8 on April 1st, learn more in the multiple microforums or meet him personally to discuss your journey with him.  Read the blog

New SAP Solutions supporting Enterprise Asset Management in Utilities

To survive in the new energy era utilities companies need to adapt the maintenance strategies of their grids and power plants. Luckily many new technologies and solutions have become available in recent years to support utilities in this endeavor. During the event many workshops and presentations therefore look at Enterprise Asset Management from all angles. Read more

Partners at the Conference

Partner Pod Evora IT Solutions: Mobility & Digital Maintenance, Metering Services

Based on numerous implementation projects, Evora IT Solutions shares some insights on how utility organizations can utilize SAP’s digital portfolio to achieve high rates of efficiency while making life easier for everyone in the maintenance and service organization. Read more

Social Events

Business Women’s Networking Luncheon

We are excited to announce that this lunch is being held for the sixth year in a row, where women in the wider energy community can meet one another, share their experiences, and extend their network. We are delighted to welcome Dayle Stevens from AGL to listen to her special experiences. Join us on April 2nd at 13:15. Read more

Please follow us also on SAPIndustries twitter channel using #SAPUtilities.

Stay tuned for new blogs and videos which I will add as soon as I will receive it.

You are welcome to post your questions in the comment field so that the whole community can benefit. 

I am looking forward to meeting you in Basel!


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