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SAP Intelligent RPA: common issues you may run into when first using the solution

SAP Intelligent Robotic Process Automation (SAP Intelligent RPA) helps businesses automate processes and thus free employees to do more interesting tasks. This three-component product allows users to build and direct process execution bots in various modes to automate business processes.

As you first dive into the tool, you may run into some issues. In this post I will provide you solutions to a list of common problems mentioned previously in the community.

Missing SAP Intelligent RPA tile under subscriptions

    • A problem you may run into is that you do not see the SAP Intelligent RPA tile under Subscriptions when trying to subscribe. This means you haven’t been granted entitlement, which should be granted once you’ve signed your commercial contract with SAP. To solved this, send a BCP ticket to the component: BC-NEO-CIS.
    • Another issue may be that you do not see the SAP Intelligent RPA tile because the global account configuration is different. In this case, please follow these steps and make sure Cloud Foundry is set as environment and AWS as provider.

SAP Intelligent RPA is only available under the below data centers/ landscapes. You need to create a sub account under those Data Centers:

The account with Cloud Foundry as environment and AWS as provider has the below look, which includes the Intelligent RPA tile:

From 1908, you cannot subscribe to SAP Intelligent RPA in an SAP Cloud Platform sub account that already has a subscription to SAP Workflow. If you want to subscribe to SAP Intelligent RPA, you must either:

  • Unsubscribe SAP Workflow from your SAP Cloud Platform subaccount
  • Create another SAP Cloud Platform subaccount in your global account, in which you can subscribe to SAP Intelligent RPA


“Insufficient Scope” Error

You may also see the below message, Insufficient Scope when trying to log into the Cloud Factory. This means you do not have the right access. So make sure the user has been assigned the right role.



Can’t properly Setup a Tenant Socket

Before launching the Desktop Agent, you need to make sure that it is not already running in the background otherwise you will get the below error:

Check if the Desktop Agent or your project is running by clicking on the Desktop Agent icon on the lower right corner of your screen. The icon’s color indicates the current status of the Desktop Agent, for more information on the systray check this page out. If it is running, shut down the Desktop Agent then you can launch the Desktop Agent again.

If you do not see the systray or it is stuck you can check if the Desktop Agent is running by going to Windows Task Manager, under the Services tab look for CxAgent and make sure it is Stopped. If you go to the Details tab, look for CtxRun.exe and make sure it is not Running. Now that you make sure both are stopped, you can launch the Desktop Agent again.


“Can’t properly Register to the Tenant” error

You might also run into: Can’t properly Register to the Tenant, when trying to connect to the factory. To solve this issue, please follow the steps in the SAP Note.


Hopefully you found this list helpful. I will continue to add to this blog, so let me know if there is anything I am missing.

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  • Hi Rose,


    Thanks for this blog. Please have a look at the links you added in section

    Can’t properly Setup a Tenant Socket.

    When I try to open them I get a 403 forbidden after authenticating. I’ve tried both with a P and an S user.


  • Hi Rose,

    Thanks for this info, really helpful. Just a question, now I’m able to enter to my own tenant and also I have assigned all roles, but when I log on I cannot see the Management tab on the cloud factory, maybe it takes some time to set up this tab? Or should I need to set up something else? I really appreciate your advice

  • HI Rosa, I am having an issue with my trial account.


    The SAP RPA tile appears on my account but when I try to subscribe to it i am receiving the following error message:

    • Could not subscribe to SAP Intelligent Robotic Process Automation Trial. Please try again. If the problem persists, open a ticket using the BCP component BC-NEO-CIS


    Do you know how to solve this issue? multiple colleagues are getting this error