SAP MDG - Email to Recipient for Change Request Update

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Table of Contents

1. Introduction


2. Overview


3. Scenario


4. Solution


5. Conclusion

1. Introduction – The purpose of this document is to explain how to notify the respective user for Change request update via Email.


2. Overview – In SAP MDG Change Request travel to the different level of approver in that system SAP provide a provision to update User (Requestor / Approver) for action or informative item.


3. Scenario
   
   
   
   
   
   1. 
      
      
      
      1. A CR reaches to Approver for action than an Email should be triggered to his work email ID so action can be taken with immediate effect.
      
      
      2. On final action (Approve/Reject /Revision) at ‘Change Request’ should be updated to CR-Creator (requestor).
      
      
      
      
   
   
   
   
   
   


4. Solution
   
   To implement Email functionality, we need to follow 3 simple steps.

1. 
   
   
   
   1. 
      
      
      
      1. Define ‘Service Name’ in MDG-Configuration.
      
      
      2. Mention Service Name in ‘Decision Table’(Rule Base Workflow).
      
      
      3. Handle Service in BADI and trigger Email Code.
      
      
      
      
   
   
   
   

Define ‘Service Name’ in MDG-Configuration: Goto MDGIMG(t-code) and Create New ’Service Name’.





 

Mention Service Name in ‘Decision Table’(Rule Base Workflow):  Open Decision table of desired CR.







Handle Service in BADI and trigger Email Code.

BADI : USMD_SSW_SYSTEM_METHOD_CALLER

Method :  IF_USMD_SSW_SYST_METHOD_CALLER~CALL_SYSTEM_METHOD

Its Importing parameter : IV_SERVICE_NAME

Whose value will be IV_SERVICE_NAME = ‘Z_EMAIL_SERVICE’.

 

If IV_SERVICE_NAME = ‘Z_EMAIL_SERVICE’ + Business Condition (if Any).

“  Email Function Module/Method.

Endif.

Email can be checked in SOST t-Code

   5. Conclusion: This  process will activate email functionality and system will update Approver and Requestor on  CR activity

Thanks.