In this blog post, you will learn about a solution that has been developed for the SME SEEDx Development Challenge 2020.
We have developed a unique loyalty management solution for one of our retail customers & it goes by the name, “SOCIEN”. With this solution, the customers can gain loyalty points/rewards through social media submissions which cater to both customer satisfaction & retail brand visibility. The application has been successfully implemented & used by our retail clients.
Socien Demo Video
Loyalty points are provided when a customer uploads the purchase on the application platform “Socien” with a pre-defined social media post, tagging the retail customer to post & share with his network (logic has been approved by FB). The points are calculated as per the number of likes & shares the post gets & directly converted to cash. It is enchased on the customer’s e-wallet for usage.
The mood of the customer when uploading the purchase is tracked using the machine learning technique & additional points are provided as per the Emotional state of the customer.
We’ve also automated birthday reminders with loyalty points/birthday discounts available to the end-customer on their B-DAY?
Solution Use Case
Real Customer Use Case:-
This solution was designed for retail brand stores where customer retention is of utmost importance. Replacing the old-style loyalty management with a customer interactive application leads to better retention & satisfaction.
This solution offers management:
1. Customer Satisfaction
2. Brand visibility on social media platforms
3. Improve customer experience with innovative technological solutions
4. Analyze customer’s state of mind during the purchase
5. The logic & usage has been officially approved by FACEBOOK
The retail client benefits by retaining customers through this loyalty platform with additional benefits of social media marketing for the brand by the customer himself.
• The usual loyalty management does not satisfy the growing demands of the customer
• Unique selling proposition is required to stay ahead of competitors
• Brand management is crucial
• Customer analysis helps in improving internal sales closure processes
Branded Retail Store Chain
SAP Cloud Foundry
SAP Web IDE
Google Cloud Vision
SAP Blockchain Service
ASP.NET Core Web API OData
Already the on-premise version is being used by one customer . We have also signed with another customer. We are trying to work out the viable commercials for the cloud option to give the product on SAAS model.
Social Media Marketing, Email Marketing and SAP B1 Groups to reach out to Partners.
Partner: Avaniko Technologies, SAP Business One Partner
Team Name: Avanians
To summarize, we plan to improvise this application to enhance the retail customer experience & retain the customers with the use of technology.
For more information about the development challenge, you may refer to the SME SEEDx Development Challenge 2020.