Run SAP best practices #3
Full transparency regarding performance and availability
|Availability and performance management is based on defining and evaluating service level agreements (SLA) aligned between customer and service provider. Based on the implemented EE Mon Robots measure performance and availability from end user’s point of view from different customer locations based on accordingly scripted end-user scenarios.|
Performance and availability of scripts from Robots of End-User Experience Monitoring.
Based on the monitoring data, thresholds can be defined which may lead to alerts. Alerts can be handled by event or incident management established at customer side.
Overview UI to display in on view the current status of the landscape which is monitored be End-User Experience Monitoring
Drill down via robot or script specific views and to freely configurable analysis views to End-to-End Trace Analysis