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Author's profile photo Mahuya Paul

SAP Cloud for Customer – February 2020 Release – Planned Timeline & Pre-Release Registration Link

Dear Community,

The 2002 Release (February 2020) for SAP Cloud for Customer is just about a month and a half away. Please find a visual timeline for the release and the upgrades. I have also added the hotfix (HFC) dates along with other important dates.

Please note: The Hotfix dates only represent the HFC release dates. HFC will be deployed in the customer system in the immediate next Contractual Maintenance Period (CMP).

Pre-Release Webinar

We will host a pre-release webinar on Thursday, January 16, 2020 @ 2.30 pm – 6 pm CEST. Please use the link shared below to register for the webinars: c4ccommunity

SAP Cloud for Customer 2020 Release Briefing – Platform & Integration 

Thursday, January 16, 2020

2:30  – 3:30 pm CEST/ 8:30 – 9:30 am EDT

SAP Cloud for Customer 2020 Release Briefing – Sales 

Thursday, January 16, 2020

3:45 – 4:45 pm CEST / 9:45 –10:45 am EDT

SAP Cloud for Customer 2020 Release Briefing – Services

Thursday, January 16, 2020

5:00 – 6:00 pm CEST / 11:00 –12:00 am EDT

Get an insightful preview on the planned innovations for the upcoming February 2020 (2002) release of SAP Sales Service Cloud, focusing on Cloud for Customer. Hear directly from our product management team about what’s new in Sales, Service, and Platform.

Note: The webinars will be recorded and you can access the sessions in the wiki. You can also download the webinar slides from the wiki.


SAP Cloud for Customer Team

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      Author's profile photo Minnie Uppal
      Minnie Uppal

      I'm unable to access the webinar or slide deck for this. Is there a web page link you can share that contains the slide deck and webinar recording?

      Author's profile photo Mahuya Paul
      Mahuya Paul
      Blog Post Author

      Hi Minnie,

      Are you not able to access the wiki itself? This is a direct link to the page:

      Did you try accessing it with your s-user? You need one to access the wiki.

      For a new customer, SAP will create an initial S-user ID for the SAP software recipient which is in the tenant handover e-mail. This user administrator can then request any number of S-user IDs and assign the required authorizations at any time.

      For more information, see, SAP User Management concept:







      Author's profile photo Minnie Uppal
      Minnie Uppal

      Thank you so much Mahuya, I was able to access the wiki page.