Military maintenance facility provides unusual backdrop for SAP Intelligent Asset Management usability tests
Military maintenance logistics company HIL GmbH hosted the meeting of the DSAG maintenance and service management working group on 14-15 November with 130 customers and partners attending the event.
DSAG – the German-speaking SAP User Group – as usual organised a diverse agenda of interesting presentations with focus on worklists and planning, with usability tests running in parallel. On the first day the participants even had the opportunity to take a tour through the Darmstadt plant where they maintain heavy tracked vehicles, such as the Leopard 2 battle tank.
Other topics included new services processing in S/4HANA, current and planned developments in PM/MM integration, and the latest in SAP Enterprise Asset Management development and the Customer Connection project.
Several members of our UX team conducted the usability tests – six sessions on S/4HANA Enterprise Asset Management and four on the new Workbench concept for SAP Intelligent Asset Management.
The target group of the EAM tests were maintenance planners. We got a lot of valuable feedback, especially with regards to navigation, terminology, role responsibility and processes to improve the concept and early design of planning buckets.
The sessions for SAP Intelligent Asset Management were aimed at configuration experts. Here we picked up lots of interesting information about the tasks involved in the configuration process. This input is invaluable to the final design of the IAM workbench configuration, in particular for the list configuration and the role-specific demands of the entry page. We also learned that blueprints preconfigured by SAP would be very helpful for those in charge of configuring the workbench.
As ever, it was a great networking opportunity and the participants showed great interest in future collaboration on the concept. This was particularly positive as we could redress the pain point of lacking customer centricity as reported by DSAG.
We hope that putting the testers’ feedback into action will be as fast as a Leopard 2! With that, we would like to say a huge “tank you” to our host, HIL GmbH, and DSAG :-). Many thanks for this rewarding event.