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Ariba Early Adopter Program: New Supplier Portal and Workbench – FAQ & Limitations

Ariba Early Adopter Program: New Supplier Portal and Workbench

Ariba Network suppliers participating in the Ariba Early Adopter Program have early access to a first production version of the new supplier portal and workbench. Participating supplier users can visit the self-enablement center to learn about the new capabilities, and find frequently asked questions and current limitations listed on this page below.

Frequently Asked Questions

Q: How can I participate in this Early Adopter Program?
A: Participation is by invite only at this time, and involves review of supplier’s use of their network account against a few limitation of the early release of new supplier portal and workbench. Contact your Supplier Account Manager if you’d like to know more.

Q: When will the switch over to the new supplier portal and workbench happen?
A: Ariba will switch over the entire account (i.e. ANID) on a date agreed with key supplier representatives for that participating supplier. All users in the account will then access the new supplier portal and workbench.

Q: Will my login / user session be interrupted when Ariba switched over our supplier account?
A: No, there is no disruption. Once Ariba has switched over the supplier account to new portal and workbench, the next time you login you will automatically access the new supplier portal.

Q: Do I need a new of different login for the new supplier portal and workbench during the Early Adopter Program?
A: No, you can continue to use your existing login and password.

Q: Can I continue to use my linked accounts in the new supplier portal?
Yes, you can. The new supplier portal supports all linked accounts that a user may have established.

Q: Will all of our documents still be there once we switch over to the new supplier portal and workbench?
A: Yes, all your documents (orders, invoices and more) will be unaffected by the switch to the new supplier portal and workbench.

Q: Why aren’t all features from the current/classic network home page on the new supplier portal yet?
A: While there are some limitations to this version of the supplier portal and workbench, we wanted to give access to suppliers early on to gather actual usage feedback. Feedback from the Ariba Early Adopter Program will help us refine the core features first, and in parallel deliver additional features towards parity with the existing network home page.

Q: What if the new portal and/or workbench doesn’t yet work for me?
A: If you don’t find what you need in the new supplier portal, you can use the “Back to Classic” button on the top of the navigation bar to revert back to the old portal. You are encouraged to share feedback with the Ariba team on what we missed, so we can to address gaps in subsequent releases.

Q: What happens after the Early Adopter Program ends?
A: Participation in the Ariba Early Adoption Program means the selected suppliers are switched over to the new portal and workbench ahead of General Availability. Once switched over, the new portal and workbench become default in the account. And the account will automatically be updated with any new releases.

Known New Supplier Portal and Workbench Limitations

The Q4/v1 release of new supplier portal and workbench in November 2019 will have some known limitations when compared with the current/classic network portal home page. Participants for the Early Adopter Program are selected based on minimal impact of these known limitations. And all users can go Back to Classic View, which provides access to all network functionality without the below limitations.

Feature Limitation Description, Possible Workaround Planned Fix*
Portal > Settings > Hierarchy V1 Portal does not support account admin to switch via the hierarchy from parent to child account, or to create a new child account. To do this, the admin user needs to go Back to Classic View. 12/2019
Workbench > Tiles V1 Workbench supports orders tile (all, new, changed) and invoices tile (orders to Invoice, all, rejected), but no other document tiles yet. To access any other document, the user needs to navigate via the menu instead of the workbench, or go Back to Classic View. Q1-Q2
Workbench > Actions V1 Workbench supports up to 5 actions for a purchase order: confirm entire order, update line items, reject entire order, ship notice, standard invoice. To access other actions, the user needs to navigate to the order via the menu instead of the workbench, or go Back to Classic View. Q1-Q2
Portal > Pinned Documents V1 Portal does not support the ability to pin documents from the web UI or the supplier mobile app and access these pinned documents from a central place on the portal home page. There is no workaround. Tbd
Portal > Messages V1 Portal does not support the message center popup window in the right bottom. To access messages, the user needs to navigate via the menu. 12/2019
Portal > Trends V1 Portal does not support the trends button that displays purchase order by volume, purchase order by account, outstanding invoices. 02/2020

*Disclaimer: The Planned Fix dates listed are best effort estimate, and may change without notice.

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