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There is a saying in the software industry, that Business Process Management or “BPM”, as a process transformation methodology or technology, is nothing new.
In fact, approaches to automate, extend and optimize business processes and the related tools are out there for quite a while. In 1996, SAP launched with SAP Business Workflow the first embedded workflow management system for SAP R/3. During the years this initial use case further evolved to as well cover orchestration of business processes across different systems (SAP and non-SAP) and management of decisions with the release of SAP Business Process Management and SAP Business Rules Management in 2007. Further on, we developed SAP Operational Process Intelligence for end-to-end process visibility and started a partnership with Celonis to add SAP Process Mining by Celonis to our portfolio.
A couple of years ago we started to bring our portfolio to the Cloud, knowing that this is the place to be in order to enable the biggest potential for our customers and partners to build process innovations and differentiating business process applications. SAP Cloud Platform was hence enriched with SAP Cloud Platform Workflow, SAP Cloud Platform Business Rules and SAP Cloud Platform Process Visibility.
These days, we make the next step with the launch of SAP Intelligent Business Process Management (SAP Intelligent BPM) to improve business process experiences with intelligent automation.
With SAP Intelligent BPM, organizations can leverage a coherent family of services within SAP Cloud Platform to automate business processes, manage decision logic and gain end-to-end process visibility. Using these services together to create process-extensions on top of SAP and third-party applications, orchestrate tasks and processes across and to build process-centric applications, to differentiate.
By integrating SAP Intelligent BPM with SAP Conversational AI you will be able to utilize state of the art digital assistance across your workflows, process cycle times and also receive recommendations, for instance for best next actions.
Furthermore, due to the combination of SAP Intelligent Business Process Management with SAP Intelligent Robotic Process Automation you can orchestrate structured workflows as well as unstructured tasks together. This, of course, can help you to increase the level of automation in your operational business processes, helps you to handle the overall complexity better, decrease manual efforts and related errors.
Now you probably ask yourself, where will I find more information, how can I get started?
As we have launched SAP Intelligent BPM at SAP TechEd Las Vegas, I would like to recommend several recordings to you:
- Overview on SAP Intelligent BPM
- Interview with Chief Product Owner, Christian Loos: Intelligent Business Process Management: A New Beginning to Intelligent Business Process Experience
- TechEd Lecture: CAA108 – Leverage Workflow and Rules for Live Processes with SAP Cloud Platform
- Combination of SAP Intelligent BPM and SAP Intelligent RPA:
- Interview with Sebastian Schroetel, Head of SAP Intelligent RPA and Stephan Schluchter, Product Management SAP Intelligent BPM: BPM and RPA Are the 2 Sides of the Same Automation Coin
- TechEd Lecture: CAA206 – Increase Process Efficiency with Workflows and Intelligent Bots
To start immediately with SAP Intelligent BPM, please follow these tutorials: https://developers.sap.com/mission.cp-starter-ibpm-employeeonboarding.html
Further information you will also find on our brand-new web site: www.sap.com/ibpm
Of course, this was just the first step. We are continuously working on our plans to further improve business process experiences. One of the next steps is to deeper integrate Experience data (X-Data) from Qualtrics with operational business processes. For a preview , please check out this SAP TechEd lightning talk by our lead architect Harald Schubert: LT106 – Improve Business Process Experiences with Experience Management Solutions
Also covered in the keynote by Jürgen Müller at SAP TechEd Barcelona.
With SAP Intelligent BPM you are able to make use of the combination of the latest technologies for improved and more flexible business outcomes in your business processes.