#SAPTechEd UX 200 Discover New Interaction Paths to SAP Software Summary

While this session is also available online, a nice benefit is attending “live” sessions via the SAP Learning Hub, available with your SAP TechEd registration.  So SAP TechEd can live on well after you attended the event live.

Source: SAP

Source: SAP

Usual disclaimer, anything in the future is subject to change

Source: SAP

How many devices interacted with today

How play music 20 years ago vs today

Source: SAP

Key principles

-Tailored experiences, state of mind

-Challenges of tailored experience – produced for the majority

Source: SAP

Adapt to individuals

Context of individuals

Understand state of mind of users

No day same day in same state of mind

Everyone is different

Solutions that adapt and understand you

Trust – ethics

Source: SAP

Design for people

Source: SAP

Consumer vs business interactions

Stream – convenience

Same for talking – whatsapp or text messages

Source: SAP

Expect convenience from consumer space

Flexible work hours and space

Source: SAP

Source: SAP

Offer interaction patterns based on preference and context

Mouse, keyboard, mobile, today

Conversational AI to speak to system and get natural language answers

Not one or the other type

Based on preference/situation

Source: SAP

Challenges – fit the masses

Different kinds of expectations

Personas – developers in front of computer, maintenance worker – mobile environment

Source: SAP

Still contains guidelines and design principles

Role based

Adaptive

Simple user experience, not cluttered

Coherent

Delight

Source: SAP

Target design, parts available, new features

Common shell bar is available

One digital assistant

Source: SAP

Flexible patterns that look the same

Access to live data

Shareable and reusable

Source: SAP

Co-pilot, conversational AI – still call innovation, still working on

Choose to interact in a conversational way, what questions ask

Way you interact with data, can help infuse intelligence

Source: SAP

Tablet prototype – inscribe – not a product yet, pen on a tablet, natural interaction, intuitive way

Insight into way

Source: SAP

No project to share; SAP not in a state to share, looking into it, business cases

Source: SAP

Just started working on

Summary of everything else and strategy

Understand who end user is, and what situation is

Preferences, preferred interaction methods, what interests you – mobile worker, or on desktop?

Sensors, data points use

Early prototype on phone – walking – bag or table?

Source: SAP

Sense environment, changing conditions, walking to meeting, ask system, still manipulate phone, jump to car, now detected automatically – Co-pilot should not push graph as you are in car, and then move to conversational interaction

Source: SAP

Gaze interaction –

Create new interaction patterns

Control computers in new ways

Give insights

Gaze interaction – eye tracking – look at screen  – mobile, desk, or embedded screen – window into digital world

Gain understanding of individual and what is important to you

 

Source: SAP

One stage further

Car broken, what is it you need, what is intention

Look at brain

BCI – brain computer interaction

Early days

Navigate in 3-D space

Map to mental commands to command computer through thought

Possible now  – minimal devices – wearable neurotechnology devices to see how stressed you are

Train way of working

Provide intelligent support

Embed with learning

Source: SAP

One stage further

Car broken, what is it you need, what is intention

Look at brain

BCI – brain computer interaction

Early days

Navigate in 3-D space

Map to mental commands to command computer through thought

Possible now  – minimal devices – wearable neurotechnology devices to see how stressed you are

Train way of working

Provide intelligent support

Embed with learning

Source: SAP

Support end user

Suitable for workplace

Study: less stressed when design is more organized

Combine gaze & brain computer interaction – what is stress levels at certain point

Source: SAP

Could be seen as negatives, allow people more time to deal with creative tasks

More flexibility in role

Source: SAP

SAP wants to co-innovate with you

Source: SAP

Follow up contact information

What do you think?