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Author's profile photo Lei Liu

SAP’s Incident Solution Matching Further Improves Support Experience for SAP S/4HANA Cloud Customers

Last year SAP launched Incident Solution Matching based on artificial intelligence (AI ) and machine learning technology in SAP ONE Support Launchpad. This machine learning service automatically recommends solutions from SAP Notes and SAP Knowledge Base Articles (KBAs) based on the incident data in the incident creation form and the view or edit form of open incidents.

This year we have been continually working on improving the service quality and adding more personalized features. Now SAP S/4HANA Cloud customers are the first group to benefit from the enhanced recommendation content from Incident Solution Matching.

When you select a system where the leading product is SAP S/4HANA Cloud and the issue description is related to SAP S/4HANA Cloud, you will receive recommended solutions not only from SAP Notes and KBAs but also from additional data sources – SAP Help, Roadmap Viewer and Fiori Apps Library.


This is another big step forward to help SAP S/4HANA Could customers solve their product issues faster.

Start using Incident Solution Matching now to find your answers in one quick step!

Visit SAP Support Portal page to learn more.

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      Author's profile photo Sophia Stolze
      Sophia Stolze

      Great step! Thank you for sharing this.

      Author's profile photo Henrike Groetecke
      Henrike Groetecke

      Thanks very much for sharing! Here's how you can access the SAP Help Portal documentation: