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Frequent issues in SAP C4C + SAP CPQ Integration

After my blogpost on SAP C4C Integration with SAP CPQ , I got few queries for the issues people are facing for this integration, so I’m writing this blogpost which will provide solution for all such frequent issues.

Issue 1 – Distribution Chain is not in valid format.

Checkpoints
  1. Check the market code in SAP CPQ
  2. Check the price-book in SAP CPQ – whether the distribution channel is maintained or not.
  3. Check/maintain the value mapping for distribution channel in SAP CPI. This step is not needed if IDs are identical in both(CPQ & C4C) systems.
  4. Maintain the ID mapping for Sales Organization with market code for the related communication system created for CPQ integration.

Issue 2 – Matching market not found for the provided distribution chain and currency.

Checkpoints
  1. Check the market visibility under Setup -> Pricing/Calculations -> Market visibility.
  2. Please make sure that the related market is added for visibility for the user, user type or company combination.

Issue 3 – Invalid Customer state code

Checkpoints
  1. Configure customer address’s country and state in SAP CPQ
  2. Check/maintain the value mapping for Country and State code in SAP CPI

 

Issue 4 – Quote custom field RequestedDate could not be set.: Custom field could not be found.

Checkpoints
  1. Create a custom field in SAP CPQ under Quotes->Custom Fields with Date data type.
  2. Please do not add any logic in the field calculation.

 

Issue 5 – After opening related quote in SAP C4C, blank screen appears.

If nothing is populating. Monitor the network traffic and see if you can observe below highlighted error under console section?

Checkpoints
  1. If the error is same add the C4C domain in trusted list in CPQ under setup->General ->Application Parameters and modify the parameter ‘URLs that may Embed CPQ’

Issue 6 – Creating user environment failed.

Checkpoints
  1. Check if you’re using SSO url to login to SAP C4C
  2. Check if the username in SAP CPQ is same as IDP login ID
  3. Check if the login id is selected for the login parameter in IDP for CPQ application
  4. Check if the Federation ID is maintained under related user in SAP CPQ. This federation ID is a unique key in any IDP.

 

With this list, may I please request you to comment the issues you have faced during the integration with solution (if you know). Keep integrating!!! 🙂

 

Thanks,

Nikhil

2 Comments
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  • Hi Nikhil,

     

    We dont have IDP so we did not enable SSO in C4C and federation settings in CPQ.

    So we have given CPQ system URL in C4C  “Administrator-> Sales and Campaign Settings” as Landing URL.

    When I open the Sales Quote it loads Catalog page and it is not triggering the services deployed in CPI.

    Is it mandatory to have federation settings or SSO in CPQ to make this integration work?

     

    Thanks and Regards,

    Sowmya