SAP recently visited our company along with 4 other utilities, courtesy of Utegration.
If you have time, I recommend attending the SAP for Utilities Conference in San Diego later this month:
Source: Eventful Conferences
Source: SAP
Source: SAP
Themes of utilities
Deliver to meter, see consumption, send bill out
Now change – prosumer in middle, customer has more options
Customer is becoming a “business partner”
How deal with prosumer as a whole
How perform into a better business
Extreme weather – California drought, regulations of when to water, wash car
How control this?
Smart metering, better consumption
All utilities face change into a more service approach
Technology for utilities at the bottom of the slide
Blockchain – find its way, where from a commercial side it can help
Changing world, more devices, devices talking to each other
IT has to deal with it
SAP: how put this in a solution
Source: SAP
Source: SAP
Source: SAP
Intelligent suite – where transactions are happening, CRM, digital, supply chain, human capital management
Right side is digital platform
Connect with intelligent technologies to improve business processes, more flexible, delegate more work to the machine
What is an Intelligent Enterprise?
Intelligent enterprises effectively use their data assets to achieve their desired outcomes faster – and with less risk.
SAP is committed to helping every customer become a smart, best-run business and make the world run better by:
Empower employees through process automation
Anticipate and proactively respond to customer needs
Invent new business models and revenue streams (source: SAP)
Source: SAP
Source: SAP
Source: SAP
Where to apply machine learning
Source: SAP
Source: SAP
Source: SAP
Source: SAP
Source: SAP
Cloud for utilities
See core offering at bottom
Cloud at top
Work to extend to full value chain
Some utilities will not go to cloud; some keep building on premise
Some use both on premise and in cloud
Mix and match possibility
Source: SAP
Abbreviated version of road map
Bottom is on premise
Top is cloud components
Distribution in red
Black is retail
Focus is more now on retail
Source: SAP
Simplification is on user experience
Did not change the data model
CIC0 not in S/4HANA
6 customers are live
5 utilities in live project for S/4HANA
Common for new installs
Hope to see you at the SAP for Utilities Conference.
If you have time, I recommend attending the SAP for Utilities Conference in San Diego later this month:
Source: Eventful Conferences
Source: SAP
Where we are at
How get to S/4HANA
Source: SAP
Subject to change
Future functionality not guaranteed
Source: SAP
What are the market trends, changes in market
Change is accelerating
All areas
Highlights are above
Increasing competition
Competition from outside the industry coming in
Market is changing
What is customer expecting
How is business happening
How can utilities save money
Retail – drive down cost, margins
More bundling of products
How thrive better in environment to offer more to the consumer
“make your life easier” and “save money along the way”
Cloud – not wait for IT
Source: SAP
Themes of utilities
Deliver to meter, see consumption, send bill out
Now change – prosumer in middle, customer has more options
Customer is becoming a “business partner”
How deal with prosumer as a whole
How perform into a better business
Extreme weather – California drought, regulations of when to water, wash car
How control this?
Smart metering, better consumption
All utilities face change into a more service approach
Technology for utilities at the bottom of the slide
Blockchain – find its way, where from a commercial side it can help
Changing world, more devices, devices talking to each other
IT has to deal with it
SAP: how put this in a solution
Source: SAP
What is important from a business side
1997: get the bill right
Selling and serving customer is now much more important
Leading to customer service
Source: SAP
Patience is becoming a rare commodity
Past – had to wait days, weeks
Decisions on old data is moving now to how to make decision on data now
Source: SAP
Intelligent suite – where transactions are happening, CRM, digital, supply chain, human capital management
Right side is digital platform
Connect with intelligent technologies to improve business processes, more flexible, delegate more work to the machine
What is an Intelligent Enterprise?
Intelligent enterprises effectively use their data assets to achieve their desired outcomes faster – and with less risk.
SAP is committed to helping every customer become a smart, best-run business and make the world run better by:
Empower employees through process automation
Anticipate and proactively respond to customer needs
Invent new business models and revenue streams (source: SAP)
Source: SAP
Key investment areas – continue to invest in platforms, meter to cash solutions
Ability to consume ISU as a service, to improve these going forward
Looking for input
Amazon like experience for the utility for a move-in for a utility
Modern environment for customer and employees
Source: SAP
Foundation for utilities, available since 2015, 1511 solution
1909 is out
Bottom see suite release
Source: SAP
Key enhancements
User productivity
Looked at simplifications – data model, structure
Simplify front end for end user
Fiori – bring data to user, drill down
Make it easy for the agent to decide
Bring information to the user rather than the user search
To enable this, creating virtual data models (core data services are defined in app layer, executed in HANA layer) – this is out lists are provided in real time to the agent
Allows agents to do work without having to wait
Operational reports (CDS) – can add your own virtual data models
Source: SAP
Where to apply machine learning
Source: SAP
96% were released
86% - outsorted, analyzed
Change the rules
Take over by machine, look at expert knowledge, history into a ML
In 1909 release
Source: SAP
Payment matching
Not pay exact amount
Source: SAP
New world, can automate
Look at what happened in past, apply rules
Apply to correct invoices
Available as a consulting solution
Source: SAP
Ticket solution – from an app
“lights out back office” – let machine do what the machine can do
"SAP road maps cover innovations that focus on business solutions and processes. They span products that are relevant for customer lines of business in their industries and explain how our innovations can add value to your business. In SAP road maps, you can learn about our innovations along three different timelines" Source: SAP
Source: SAP
Cloud for utilities
See core offering at bottom
Cloud at top
Work to extend to full value chain
Some utilities will not go to cloud; some keep building on premise
Some use both on premise and in cloud
Mix and match possibility
Source: SAP
Abbreviated version of road map
Bottom is on premise
Top is cloud components
Distribution in red
Black is retail
Focus is more now on retail
Source: SAP
Simplification is on user experience
Did not change the data model
CIC0 not in S/4HANA
6 customers are live
5 utilities in live project for S/4HANA
Common for new installs
Hope to see you at the SAP for Utilities Conference.
- SAP Managed Tags:
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