SAP Travel onPremise : Amadeus cytric is integrated in SAP Fiori Travel Solution

SAP Fiori application “My Travel Requests (Version 2)” and “My Travel and Expenses (Version 2)” have been enhanced to support the integration of Amadeus cytric solution. In this blog post, we are going to present you the features offered by this new integration of Amadeus cytric into SAP Travel Management application landscape.

Amadeus cytric is the replacement solution for Amadeus e-Travel Management, a self-service booking tool for employees. SAP customers have the possibility to use Amadeus for booking their airlines, hotels, cars and trains for which they need a complete integration: replication of SAP profiles, integration with SSO connection from SAP systems to perform self-booking, retrieval of tickets for expense claim automation.

We have already provided a solution to propose integration from SAP Portal with the ABAP WebDynpro applications (SAP Note 2562744 – Integration of Amadeus Cytric in SAP Travel Planning application). We have now extended the support to the new Fiori applications “My Travel Requests (Version 2)” and “My Travel and Expenses (Version 2)”. This integration offers a compatibility across devices (desktop, tablets, mobiles) to cover all scenarios of a self-service application. ( See KBA : 2742461 – Integration of third-party booking system Amadeus Cytric in the Fiori application ‘My Travel Requests (Version 2)’ ( henceforth referred to as “MTR V2”)

First, after the regular synchronization of profiles from SAP to Amadeus cytric, employees can connect themselves via SSO from SAP Launchpad to Amadeus cytric. All the different services requested by the employees in their Travel Requests (flights, hotels, car rentals, trains) are sent to Amadeus cytric to pre-fill the service requests on their side.

MTR V2

cytric screen with prefilled information

cytric Flight Availability screen

cytric Hotel Availability screen

Once the employees complete their booking on Amadeus cytric, employees can claim their expenses by creating Travel Expense reports with the Fiori application “My Travel and Expenses (Version 2)”. The report is automatically adjusted to fit into the actual booking, along with the prefilling of receipts of the booked services, i.e flight and train ticket, car and hotel receipts.

MTE V2

As with all the other applications, customer needs are taken in account – different enhancement coding part are available and offer flexibility for customer specific implementation. If you feel that your scenario can be covered by the standard, don’t hesitate to comment.

Travel Assistant  and Approver possibilities  are also covered. Once the hierarchy and Roles and created in cytric via the SAP Profile Synchronization program. The delegation  in MTR V2 offered the possibility to connect to cytric with the Travel Assistant Role and book trip on behalf of another Employee.

Travel Approver have the possibility to Approve or Reject a trip of an employee if customer decide to suspend the decision of booking after checking by  manager or others.  Customer can implement  MyInbox Application with the dedicated Workflow scenario.

For implementation specific issues, you can create an SAP incident on component FI-TV-PL-CYT.

Olivier Chamla, Gabriel Serme , and the whole SAP Travel Management Team