SAP is a unique piece of software. It’s remarkably adaptable, and with each implementation being unique, the door to opportunity opens every time an SAP project is announced. SAP is, at heart, a tool that helps businesses plan logistics and manage the administration of a business. Through its multiple add-ons, it allows companies to adopt whatever type of approach they want to manage their data and their users. For SAP competency, an individual needs to have proper communication. Through years of dealing with an SAP installation, one tends to realize how useful (and rare) competent end-users of a system can be. Each member of an SAP team is at the front lines of organizational change through the implementation of new SAP projects.
Impacting Organizational Culture Fundamentally
An essential part of SAP projects is how deeply it can affect the core of a company’s organizational culture. Organizational culture makes up the way the employees behave, how the business operates, and what attitudes individuals within the workplace demonstrate. Because SAP is such a game-changer, it can have a profound impact on how employees work with each other, and also the business’ customers and suppliers as well.
Because of the effect that SAP implementation has on a business, members of SAP project teams need to understand how to usher in cultural change into a workplace. Communication is the most crucial skill in achieving this goal. Every team member needs to be aware of the changes that SAP will have on the business and the employees, and be able to communicate how employees should deal with that difference successfully.
Ongoing End-User Support Can be a Headache
The upside of SAP is that it can be applied to any business. The downside is that because of the unique situations of a lot of companies, the end-user support can be a chore. The end-users are the ones that are most deeply affected by every upgrade or system change that a project team undertakes. Onboarding end-users and updating them on the changes to the system is a crucial competency of every SAP project team. In this case, social media can help make users aware of the upgrades, and there are many social media tools for business available to help you do just that.
One of the ways that businesses have sought to address the gap in understanding between new users and experienced users of an SAP system is by implementing a Super User program. Super User programs can help even new employees get a grasp of the system and how it works by following along to a few training sessions. It can be challenging for a business to implement such a training program, however, and lack of planning tends to mean that these programs languish and sometimes fade away as they can’t keep up with the constant changing of the core SAP system.
For profoundly traditional businesses, the understanding that SAP works are all they need to know. However, because of the changes in technology and demands of modern business, SAP needs to continually update and reinvent itself to provide increased functionality and support for the latest changes in industry technology. There is no end-point in sight, and for some project teams, this might seem as though the job is a never-ending treadmill. With each completed project, an organization should be aware of the things they did that worked and what didn’t. Then in each successive project, seek to apply the positive aspects so that those projects can be completed sooner.
Leading a Project Team
The pinnacle of being part of a project team is being able to lead the team. Leadership comes with its own bundle of problems and accomplishments. The best thing about SAP is that there’s no single “right” way to do things. The idea that remains constant as one evolves from team member to team leader is that communication remains the number one skill that one needs to cultivate. As with most teams, moving from a team member to a team leader will bring its share of criticism and condemnation. How one weathers this storm determines what sort of team leader one will be.