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Author's profile photo Dot Eiserman

Community tip: Use a personal email address with P-user

If you’re relatively new to the SAP Community and you plan on being an active contributor, then my recommendation would be to register an account with a personal email address which would then generate a P-User (public user).

“Trying to move from chaos to order…”

Unfortunately I’ve got myself into a bit of a pickle with sporadic posting over the years using various company based s-users (which the company owns as the s-user is linked to their customer number) as well as personal users that are linked to company email addresses, these become hard to use once you’ve left the company and it requires a password reset or sends a confirmation email. This combined with changing jobs every 3 to 5 years has resulted in chaos. 

The community profile page does allow you to link various profiles together, but when you do the linking it asks you to logon, this can be problematic if the password requires reset and is linked to ex-company email.

The SAP Community support team have tried to help me “..put Humpty Dumpty back together again..” but at this stage even I don’t know how many users I have out there so I’ve decided to go clean slate.

So my advice is:

  1. Post on SAP community with a public user linked to personal email (this will always be yours)
  2. Only use a customer S-User for logging tickets with SAP (this is linked to their customer number)
  3. If you get personal S-Users (for e.g. from certification), try link them to a personal email address and not a company email in case you move on

Good luck and happy posting!

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      Author's profile photo Ronnie André Bjørvik Sletta
      Ronnie André Bjørvik Sletta

      This is really good advise. Take control of your own community identity. 🙂

      Author's profile photo Matthew Billingham
      Matthew Billingham

      Except it seems that if you have to change your personal email address, you have to have a new account.

      Well, at least until the Universal ID is rolled out to the community, which seems to have stalled....

      Author's profile photo Dot Eiserman
      Dot Eiserman
      Blog Post Author

      Yes, I'm working off a personal address now (I also have universal ID), and hopefully I don't have to change it. The good thing about a personal address even if you have to change it is that you have control over that mailbox, unless you've truly locked yourself out. 🙂

      Author's profile photo Sojy SN
      Sojy SN


      I've created my contributor profile with my company email id and now I have changed the company would like to change the email id. But, now it looks locked, and I'm not able to change it how can I resolve it ad update my new email id.

      Author's profile photo Svea Becker
      Svea Becker

      Hi Sojy SN as you also contacted the SAP Community team via email, we have replied to you. Please check your emails and do the necessary steps.

      Thank you,


      SAP Community Global Moderator

      Author's profile photo Ganesh Kanchan
      Ganesh Kanchan


      I'm facing same issue. Could you pls share steps to change email ID of SAP account.


      Author's profile photo Dot Eiserman
      Dot Eiserman
      Blog Post Author

      Good luck with the steps!