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Author's profile photo Bin Li

Return quantity can be larger than returnable quantity – Manage Customer Returns app

Return Quantity Vs Returnable Quantity

The SAP S/4HANA Fiori app Manage Customer Returns is the central application to process customer returns. As a returns and refund clerk, you can create accelerated customer returns with reference to a preceding document, such as a sales order or an invoice.

When creating a customer return with reference, you need to select a reference document first. For each customer return item, you must enter a quantity that needs to be returned. The returnable quantity of each item is calculated by subtracting the already-returned quantity from the original quantity of the reference item.

However, with the current design, the system will not stop you from entering a quantity larger than the returnable quantity. When you do, you can complete your creation successfully without being alerted by any information message.

Return Quantity Larger than Returnable Quantity.png

This is a by-design logic not a defect.

The reason behind is that there are cases where multiple customer returns can refer to the same reference document. Here, the reference document only serves to create a customer return (not really as a reference). In such cases, the return quantity doesn’t have to be relevant for the reference document, and therefore you can enter any quantity according to your actual needs.

Another reason would be over delivery in your sales process. Therefore, you might return more than recorded in sales order.

With CE2002 release, an warning message notification ‘The quantity you have entered exceeds the returnable quantity.’  is available to catch your attention when you enter a quantity larger than returnable quantity.


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      Author's profile photo Gerard Magorrian
      Gerard Magorrian

      Thank you for the info. We had this question just recently - we assumed that it was relevant to specific over delivery scenarios; e.g. 1 ordered, 3 delivered.

      Author's profile photo Bin Li
      Bin Li
      Blog Post Author

      Hi Gerard

      Your comments explains another possible reason and scenario that return quantity can be larger than returnable quantity - Deliveried more than ordered. Thanks for your comments.

      Author's profile photo Sai Giridhar Kasturi
      Sai Giridhar Kasturi

      Thanks for sharing....its a good insight. However, I didn't understand your statement - "multiple customer returns can refer to the same reference document". Are you aware of any business example in this case?