Extensibility for Utilities Categories in Live Activity/Enterprise Search

[sunita]

The scope of this blog is to enable addition of Custom fields in Utilities Categories of Live activity and Enterprise Search. Contents:

1. Extensibility through KUT


2. Extensibility through PDI


3. Known Limitations

 

1. Extensibility though KUT

• Log in as KUT user, go to desired WorkCenter OWL and add a KUT field for the Advanced Search. Example Premise:

Save and Open. Go to enterprise Search facet in edit mode, and click on ‘Add’ action for the desired Enterprise search category/Object





Save. And close.

Exit the adaptation mode. You should now be able to view the Extension field in Enterprise Search and Live activity.

• Implement the ERP/S4 Pre-badi to map this extension field to ISU_FINDER parameters.

• Test:

2. Extensibility through PDI

Follow the blog https://blogs.sap.com/2019/03/01/cti-live-activity-search-enhance-enterprise-search-with-pdi-fields/ to enhance the Utilities Objects.

Enhance Utilities Premise Object in PDI:



Choose Enhance Enterprise search and Select the desired Category and click on ‘Add Field’:





Close.

Implement the ERP/S4 Pre-badi to map this extension field to ISU_FINDER parameters.

Test:

4. Known Limitations

Result list of enterprise search/Live activity is not extensible by standard. This document only covers the extensibility of Selection parameters.

 

About the Author: Sunita Ekbote is a Product Owner for SAP Hybris Cloud for Customer Utilities and has been working with this application since its conception in 2015. C4C Utilities enables Call Center processes as well as Sales Processes applicable for regulated and Deregulated Utilities.