Edmin – Conversational AI meets S/4HANA Cloud

Check out this amazing addition to the SAP S/4HANA Cloud Community. We have developed a new way for you to search for answers, ask questions and find information using SAP Conversational AI. Introducing our Community Bot, Edmin!

According to the Myers Briggs theory, there are sixteen different personality types – and these are prevalent among chatbots too! I am Edmin, the SAP S/4HANA Cloud Community Mascot. I have many strengths and – not so many – weaknesses. This is because, not only can I address SA{ S/4HANA Cloud and community related questions, but I can also retrieve SAP articles, raise Customer Meeting Support Requests, and I might also make you laugh. I am not your average digital assistant . . . I am a Technical Advisor, an S/4HC Search Engine, a Meeting Coordinator, and an Entertainer!

There are many options on how you can engage with Edmin. Following is a brief overview of how you can interact with Edmin. To learn more click here.

Main Chat Operations:

• Ask a Question: Ask me a question and I will see if I have a relevant answer for you. If you are happy with the answer, great! If not, then I will execute a search.
• Search: Are you looking for information around a specific topic? I can do a quick search for you and provide you with a list of SAP resources to review.
• Help request: Do you need live support? You may now raise a customer support request. You will be asked to provide a subject, name, and e-mail and an expert will reach out to you to arrange a meeting upon your request. (Pilot Mode)

For further information on the main chat operations, click here.

Quick Menu with Shortcuts

A menu icon with shortcuts is also available as an alternative to writing replies. ‘Ask a Question’ and ‘Search’ will post a message to the bot that will trigger the equivalent process if pressed. ‘Help Request’ branches off to ‘Create Meeting Request’ and ‘Cancel Meeting Request’, which will also trigger the relevant processes if pressed, while the bottom two options are hyperlinks to Community blogs if you require assistance.

Small Talk

You may skip the greetings and the small talk and start off with your question or search request.

Feedback

Near the end of your conversation, depending on whether you were happy with the provided solution or not, you will be either encouraged to post a question to one of the community forums or you will be asked to provide some feedback.

Behind the Scenes

The solution has been developed on the Conversational AI Platform that uses Natural Language Processing (NLP). The NLP technology is a branch of artificial intelligence that examines the way computers interpret human language.

How does Artificial Intelligence Work?

While humans use intuition and context to make sense of language, computers have difficulty in coping with the ambiguity of it. This is because meaning does not only depend on words alone, but on the combination and sequence these follow. For example, ‘I want to get an apple’ and ‘I want to go to the Apple store’ demonstrate the importance of context in interpreting language. For this same reason, NLP technology analyses syntax and semantics. Chatbots need to be told what sentences to expect and what keywords they need to look out for in order to trigger a certain response.

Product Roadmap

For the next release, we are planning to improve the search functionality by integrating to the API Hub and SAP launchpad.

Click here to learn more about Edmin and how you can start engaging with him today!