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Author's profile photo Ankitkumar Kaneri

Terminate/Delete ByD/C4x tenants

You have Test & Production tenants with you. For some reason you want to terminate your existing Test/Production tenant.

This Blog will help to know, how you can request for the Deletion/Termination of your existing Test/Production tenant.

Termination of Test Tenant:

In order to terminate the test tenant, please follow the below steps in your Production tenant:

1. Go to ‘Service Control Center’ work center.
2. Select ‘Systems’ view.
3. Highlight the respective Test system.
4. Click on ‘Terminate System’ button and confirm the Termination. As shown in the below screenshot:


Termination of Production Tenant:

‘Terminate System’ button for the production tenant is greyed out in the ‘Service Control Center’ work center. As shown in the below screenshot.

To terminate production tenant, You must create an incident via system or from One Support Launchpad to Cloud Product Support informing the Production tenant URL that should be terminated.

After receiving your request termination of production tenant we will validate the request and proceed with the termination of production tenant accordingly.

For more information you can also refer the below KBA’s:

1941544 – How to Delete or Terminate a Test System?

2741988 – How to Terminate a Productive Tenant

Ankit Kaneri

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      Author's profile photo Adriel Negrete
      Adriel Negrete

      Hi Ankit,


      Thanks for the information. Do you know if you are able to request a new production tenant after the deletion of the current production tenant through service control center?

      Author's profile photo Ankitkumar Kaneri
      Ankitkumar Kaneri
      Blog Post Author

      Hello Adriel,

      Yes, you should be able to request a new production tenant.

      Please check the Service Request details and if the Production tenant is successfully terminated you should be able to request a new production tenant from Service Control Center work center.

      If you are not able to request new Production tenant, please create an incident to SAP Support team, we will assist you further.


      Ankitkumar K