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Good to Know: How to identify the missing code when you send an ECC materials to C4C

Hello everyone,

In this blog post, I explain to you, how to identify the missing code when you send an ECC materials to C4C and get the error “Missing type of quantity” appears in the monitoring of messages from the C4C web service.

We refer to the note KBN 2497803. Check the details in this link (Maybe you need SAP S-User): http://2497803 – Error Message ‘Quantity type is missing’ While Replication of Materials

We cover the Solution for Cause 2: Verify the code list mapping, resolve the issues and restart the failed message.

To make it easier to understand i will split the blog in three parts:

Part One: Sending the material from ECC to C4C
Part Two: Check out the material in C4C
Part Three: How to find the code missing and resolve the issue in C4C

Now, get to work…

Note: It is assume that the connection between ECC and C4C is configure and works. That means then that the communication system and the communication arrangements is also operational.

Part One: Sending the material from ECC to C4C

Step 1: From ECC, go to transaction BD10 and complete the point 1 to 6 in the images.

Part Two: Check out the material in C4C

Step 1: Go to the Work center administrator and clic in the option Web Service Message Monitoring. Please follow the path and check the picture for more details.

Administrator –> General Settings –>System Administration –> Web Service Message Monitoring

Part Three: How to find the code missing and resolve the issue in C4C.

Step 1: Select advance search and apply the field for find the error “Quantity type is missing”, and download the log with error.

Step 2: Open the log and find the code missing.

Step 3: Go to the Work center Business Configuration and click in the Activity Code List Mapping. Please follow the path and check the picture for more details considering the point 1 to 6.

Business configuration –> Implementation Projects –> Fine Tune

Open the Activity “Code List Mapping for Integration with External Applications and Solutions”

Step 5: And finally, you can reset the error in the web message or repeat all the instructions in Part One by sending the material again.

Do not forget to check the material in the work center!! 🙂

 

DRT.

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