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Author's profile photo Tammy Powlas

SAP Road Map for Utilities Webinar Recap


SAP Road map webcast


Source: SAP

Disclaimer applies


Source: SAP

Challenges to transform portfolio

Margins are shrinking

Regulated and deregulated market

More competition

California – community choice option

Change in business models, net new technology to mass market

Operate at a lower cost, operate new devices, lower budget

Integrate business network

See benefits of cloud solution – faster to implement, operate, and use

Larger data volumes to be managed

Pure cloud world not feasible for some on premise solutions

Integration becomes more important in a changing world


Source: SAP

Customer satisfaction lags

Customer expectation is changing

Customers expect new generation technology


Source: SAP

Left, the transactional world

New – extension of business processes, not just ERP but to customer experience, full supply chain

Data platform – SAP HANA to manage various different types of data in real time, on premise or in cloud

In middle, intelligent technologies into the suite – Leonardo, ML, AI, IoT, Analytics to “go to the next level”

Collect data about equipment to optimize replacement schedule


Source: SAP

Top left, co-pilot

Right – blockchain

Right bottom – predictive maintenance


Source: SAP

History of S/4HANA

Golden arrow – business suite, until 2025 – SAP has not decided after 2025

SAP for Utilities available on S/4HANA platform

Over weekend – S/4HANA customer live in major region – NA, Europe, Australia “ready for primetime”

New online tool

released at SAPPHIRENOW

Allow insights as to what SAP is planning

Value Map for Utilities:

SAP Help for Utilities: SAP Help Portal


Source: SAP

Chatbot integration


Source: SAP

New Fiori Screen for billing agent


Source: SAP

Cloud for customer, call center


Source: SAP

Multi-tenant cloud solution for utilities


Source: SAP

Deployment options


Source: SAP

Model company (with SAP Services)

Kick start project

See how it works


Source: SAP

Sample below is from a city:


Source: SAP


Source: SAP

Execution time on work orders in the field.


Source: SAP

Road map highlighting utilities solutions – cloud and on-premise


What do you think of the road map for utilities?

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