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Author's profile photo Mahuya Paul

SAP Cloud for Customer – August 2019 Release – Planned Timeline & Pre-Release Registration Link

Dear Community,

The 1908 Release (August 2019) for SAP Cloud for Customer is just about a month and a half away. Please find a visual timeline for the release and the upgrades. I have also added the 1905 hotfix (HFC) date along with other important dates.

Please note: The Hotfix date only represents the HFC release dates HFC will be deployed in the customer system in the immediate next Contractual Maintenance Period (CMP).

Pre-Release Webinar

We will host a pre-release webinar on Thursday, July 11, 2019 @ 2.30 pm – 6 pm. Please use the link I have shared below to register for the webinars:

https://event.on24.com/wcc/r/2024849/9C857CFBD83CF75E9755D51C09BBF30B/478848?partnerref=c4ccommunity

SAP Cloud for Customer 1908 Release Briefing – Platform & Integration

Thursday, July 11, 2019

2:30  – 3:30 pm CEST/ 8:30 – 9:30 am EDT

SAP Cloud for Customer 1908 Release Briefing – Sales

Thursday, July 11, 2019

3:45 – 4:45 pm CEST / 9:45 –10:45 am EDT

SAP Cloud for Customer 1908 Release Briefing – Services

Thursday, July 11, 2019

5:00 – 6:00 pm CEST / 11:00 –12:00 am EDT

Note: The webinars will be recorded and you can access the sessions in the wiki. You can also download the webinar slides from the wiki.

Get an insightful preview on the planned innovations for the upcoming August 2019 (1908) release of SAP Sales & Service Cloud, focusing on Cloud for Customer. Hear directly from our product management team about what’s new in Sales, Service, and Platform.

 

Thanks,

SAP Cloud for Customer Team

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      18 Comments
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      Author's profile photo Gary Wilson
      Gary Wilson

      Can you link to webinar entries please?

      Author's profile photo Mahuya Paul
      Mahuya Paul
      Blog Post Author

      Hi Gary,

       

      I am sorry I did not understand your question. Do you mean the webinar recordings? A couple of days after July 11, the recorded sessions will be available in this wiki.

      Please let me know if this is not what you asked for.

      Regards,

      mahuya

      Author's profile photo Pankaj Sharma
      Pankaj Sharma

      Thanks for the info Mahuya.

       

      Really looking forward to this Webinar.

       

      Kind Rgds,

       

      Pankaj

      Author's profile photo Damodar Damodar
      Damodar Damodar

      The link never works !!!

      Author's profile photo Mahuya Paul
      Mahuya Paul
      Blog Post Author

      Hi Damodar,

       

      Did you try accessing it with your s-user? You need one to access the wiki.

      For a new customer, SAP will create an initial S-user ID for the SAP software recipient which is in the tenant handover e-mail. This user administrator can then request any number of S-user IDs and assign the required authorizations at any time.

      For more information, see, SAP User Management concept: https://support.sap.com/en/my-support/users.html

       

      Regards,

      mahuya

      Author's profile photo Michal Kurian
      Michal Kurian

      Yeah, I have issues with logging in as well. Page does not exist error.

      Any chances of sharing PPTs with all the features here in the comments?

       

      It'd be greatly appreciated 🙂

      Kind regards,

      Author's profile photo Mahuya Paul
      Mahuya Paul
      Blog Post Author

      Hi Michal,

      You need a S-user to access this wiki page. If you don’t have one, please contact your administrator.

      You will also get the official documents in our help center.

      For a new customer, SAP will create an initial S-user ID for the SAP software recipient which is in the tenant handover e-mail. This user administrator can then request any number of S-user IDs and assign the required authorizations at any time.

      For more information, see, SAP User Management concept: https://support.sap.com/en/my-support/users.html

      Regards,

      mahuya

      Author's profile photo Anjaneyulu Singamshetty Venkata
      Anjaneyulu Singamshetty Venkata

      Hello Mahuya Paul

      Thanks for your input.

      Could you please fix the issue with wiki page, am not able to access this from day one.

      Thanks Anjan

      Author's profile photo Mahuya Paul
      Mahuya Paul
      Blog Post Author

      Hi Anjan,

      You need a S-user to access this wiki page. If you don’t have one, please contact your administrator.

      For a new customer, SAP will create an initial S-user ID for the SAP software recipient which is in the tenant handover e-mail. This user administrator can then request any number of S-user IDs and assign the required authorizations at any time.

      For more information, see, SAP User Management concept: https://support.sap.com/en/my-support/users.html

      Regards,

      mahuya

      Author's profile photo Sandesh Sawant
      Sandesh Sawant

      Dear Mahuya Paul,

      When can we expect 1908/1909 release for "On premise"? Kindly confirm.

      Regards

      Sandesh Sawant

      Author's profile photo Stuart Entwistle
      Stuart Entwistle

      Hi, Mahuya PaulPaul is this the only page I can find out about updates to the Service Centre?

       

      The first time we, as a customer, found out about this change was after our Service team logged in (this morning 12-8-19) and saw that the complete look and feel had changed.

      The look and feel changing but we can not access open tickets, has anyone else had this issue?

       

      Stuart

       

       

      Author's profile photo Mahuya Paul
      Mahuya Paul
      Blog Post Author

      Hi Stuart,

      We send pre-release emails to customers with the details of all the new features and changes. In addition we conduct pre & post sales webinars for every release. Invitations to these webinars are sent via emails as well. Please check with your IT contact for the same.

      At any given time all the information (including webinar recordings) is available on our wiki. Please note that you need a S-user to access this wiki page. If you don't have one, please contact your administrator.

      In addition, you can check our What's New documents in the help center every release.

      Regards,

      mahuya

      Author's profile photo Stuart Entwistle
      Stuart Entwistle

      Thank Mahuya Paul is there a page that show s the planned updates that I and the team can bookmark to stay on top of the updates and make sure we do not miss the updates?  As we did with this one.  For example, this page is the main forum for all Success Factor products.

      https://community.successfactors.com/t5/Product-Updates-Blog/SAP-SuccessFactors-Q3-2019-Product-Updates/bc-p/234669#M1433

       

      On another subject, after this update, we can not search for open tickets, have you had had this feedback from any other customer?

       

      Thanks

       

      Stuart

      Author's profile photo Mahuya Paul
      Mahuya Paul
      Blog Post Author

      Hi Stuart,

      I will connect you to our product manager who can help you with your questions. You have a good day. 🙂

      Simone Lesniak , can you please help Stuart?

      Regards,

      Mahuya

      Author's profile photo Simone Lesniak
      Simone Lesniak

      Hi Stuart,

      we have all release dates available in the SAP CX wiki:  https://wiki.hybris.com/x/aZZDG (s-user ID required).

      The SAP Help Portal has the updates for each release and is accessible in the what's new section the day before the test tenants are being upgraded. The notable changes in this section gives you an overview of important updates in each release (https://help.sap.com/viewer/637db7a0d01e47009d9420e9a927c571/latest/en-US/6f211e06144e4c839d5e4ec9e19ea99a.html

      To stay up to date with your product you can subscribe to our monthly newsletter: https://www.sap.com/cmp/nl/cx-sales-service-cloud-news/index.html. The newsletter has a link collection you can bookmark.

      We are also working on a SAP C/4HANA Resources Center where you can get access to the wealth of information around all C/4HANA products for the different stages of your journey. As soon as we go live with this page, it'll also be announced in the newsletter.

      Kind regards

      Simone

       

       

      Author's profile photo Stuart Entwistle
      Stuart Entwistle

      Thanks, Simone Lesniak these are really helpful links, my question is how would I have found these sites through searching?  Following the update today in prod, we have been searching the web site but could not find any of these pages, form the main wiki, a couple of pages linked to 2018 and the February Hotfixes.

      For example from this link: https://www.sap.com/community/topics/cloud-for-customer.html the Release Dates link points to 2018.

      For example, when the 2020 calendar is published, how are customers notified that the page is available? Would this be in the newsletter?

       

      Thanks for your help.

       

      Regards

       

      Stuart

       

      Author's profile photo Monica Cotes
      Monica Cotes

      Hi Mahuya Paul,

      When will be available the delta exam certification for this release in learning hub?

      Thank you and best regards!

      Monica

       

      Author's profile photo Mahuya Paul
      Mahuya Paul
      Blog Post Author

      Hi Monica,

      There aren’t any delta assessments in Learning Hub available yet to stay current for Cloud for Sales/Service.

      With respect to the Full Certifications, the following are available:

      C_C4C12_1811 > Available since March, next update only next year (Cloud for Sales)

      C_C4C14_1811 >Available since March, next update only next year (Cloud for Service)

      I hope this helps.

      Regards,

      Mahuya