Cloud For Customer Utilities Extensibility – All you need to Know

Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic.

The objective of this blog is to act as a quick start guide for extending Cloud For Customer Utilities Online UIs.

Following blogs will enable you to achieve basic end to end extensibility scenario–

• Utilities Simplified Extensibility
• Utilities Online Action Extensibility

Scope of this blog is to give extensibility details for following Utilities Scenarios / UIs -:-

• Utilities Specific Facets in Customer / Account / Premise / Contract Account TI
  • Service Orders
  • Service Notification
  • Exceptions (BPEM)
  • Utilities 360
  • Customer Contacts
  • Alerts
  • Premise Overview & Connection Details
  • Meter Reading
  • Payment Data
• Utilities Financials
  • Invoices
  • Payments
  • Open Items
  • Installment Plan
  • Payment Plan
  • Promise To Pay
• Utilities Collections
  • Customer Overview
  • Returns
  • Credit Worthiness
  • Security Deposit
  • Write Off
  • Dunning History
  • Correspondence History
  • Account History
• Advance Search and result list enhancement
  • Premise OVS and Premise List in Live Activity
  • Contract Account OVS and Contract Account List in Live Activity
  • Point of Delivery OVS

Additional Blogs on extending Cloud for Customer Utilities  -:-

• Extend Premise Overview & Connection Details
• Reuse Utilities 360 view in Ticket TI
• Adding inline FOP (ISU) Link in Service Order Table
• Add Custom Logic between step navigation in Guide Move(In/Out) Process
• Custom Guided Activity Floorplan (Custom GAF) for C4C Utilities Process
• Custom OData to fetch Premise info & related tickets
• Side By Side Extension of C4C Utilities using SAP Cloud Platform