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Author's profile photo Ruby Chacko

Introduction to SAP Commerce Cloud Suite

Most of us are already aware that, SAP C/4 HANA which is the 4th generation customer experience suite comes with inbuilt the below technologies.

  • SAP Sales Cloud
  • SAP Service Cloud
  • SAP Marketing Cloud
  • SAP Commerce Cloud
  • SAP Customer Data Cloud

This blogs helps us to give brief insights on the SAP Commerce Cloud capabilities. Every business in today’s world need an opportunity to grow, hence the need to have more of commerce solutions to increase their market potential. SAP commerce cloud solution is an Omni channel commerce solution deployed in cloud which comes with low cost and less operational cost.

Key Benefits:

  • Personalized digital commerce experience
  • Simplify digital transformation
  • Reduce TCO
  • Easy to integrate

Core Capabilities:

  • Product Content Management: This is all about how you manage your products. It helps us to organize multiple catalogs in various languages, also attributes, images, editorial content, and videos. It helps to simplify product content management, while improving productivity and efficiency.
  • Customer experience: SAP Commerce cloud gives enriched customer experience allowing you to manage the product recommendations, promote new customer based on their preferences and also evaluate the customer behavior patterns in real time.
  • Order management: Order management helps customers to either do online shopping or to place an order directly at the storefront, thereby improving the overall shopping experience. It not only supports B2C cases but also complex B2B omnichannel order fulfillment scenarios. In short, it is single view of inventory, shipping, and returns helps streamline order management.

Technical Introduction:

SAP Commerce comes with inbuilt accelerators which is a modular development framework. These accelerators have a set of extensible tools to manage the data and processes. The accelerators help us to modify the standard source code to suit the business needs. Sometimes, the inbuilt source code may already suit the customer requirements to a high degree. The accelerators add multiple extensions to what SAP provides, in simple words it acts like our enhancement sets for extensibility.

Also in Commerce cloud we have techniques like Flexible Search /Paging/Caching which are inbuilt in commerce which allows swift response for a user, on searching for any product on the storefront.

SAP Commerce Accelerator Extensions:

The SAP Commerce Accelerator extensions are split into four categories, based on the vertical:

  • SAP Commerce B2B Accelerator extensions
  • SAP Commerce B2C Accelerator extensions
  • SAP Commerce Telco & Utility Accelerator extensions
  • Accelerator for China
  • Other industry specific accelerators

Key features of SAP Commerce Accelerator source code:

  • Spring MVC 3 Based Storefront
  • Website themes
  • JSP based View Layer
  • Web 2.0
  • Façade layer
  • SOLR Integration
  • Spring Security
  • Configurable Hot folder batch Importer
  • Emails
  • Apparel Data Model
  • Multiple storefronts residing on one server
  • Rich functional sample stores
  • Extensive sample data

Design Principles of Accelerators:

  • High performance
  • Less HTML more CSS
  • Adopt SAP good practices
  • Real – world samples
  • Yaccelerator extensions
  • Easy to understand and adapt

Integration Options with SAP Commerce Cloud:

SAP Commerce cloud can be integrated with the below touch points to any On premise or cloud systems.

  • SAP Cloud platform
  • Data Hub
  • Impex and Hot folders
  • Paltform/Omni Commerce connect restful webservice

Few Inbuilt integrations of SAP commerce cloud are with the below systems:

  • SAP Marketing Cloud
  • SAP Service Cloud
  • SAP Customer Data Cloud
  • SAP Hybris Digital Asset Management Cloud by Opentext

Prerequisites for SAP Commerce Setup:

  • 64bit Windows/Linux/Mac –OS X
  • Minimum of 8GB RAM
  • Administrator rights
  • One or more free USB Slots
  • Latest Java 8-64 bit (Oracle JDK)
  • An IDE (preconfigured Eclipse instance)
  • A proper extracting/unzipping tool

Stay tuned for more blogs on SAP Commerce Cloud.

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      Author's profile photo Harsh Garg
      Harsh Garg

      Very well articulated overview of SAP CX Portfolio, helped me a lot to understand the Solution offering and core capabilities.