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Select the right expert area for your Schedule an Expert session using SAP’s expert area predictor

The service suggests expert areas ranked in order of relevance in the “Select an Expert Area” form of Schedule an Expert

SAP’s expert area predictor is a new service based on artificial intelligence (AI) technology, which helps you select the right expert area when you book sessions in Schedule an Expert.

As you book a new session, at time of choosing the expert area, the system will automatically display potential areas.

The service suggests expert areas ranked in order of relevance in the “Select an Expert Area” form of Schedule an Expert.

You will spend less time searching for the right expert area and select the correct one for your issue from the beginning.

 

How AI drives expert area suggestions

This new service uses AI and machine learning for the expert area prediction. The more customers use the service, the more relevant the recommendations become.

Potential matches are ranked according to their semantic relevance based on question, issue description and other data.

 

How to access expert area predictor service

  1. Access SAP ONE Support Launchpad and click the Schedule an Expert tile to book a new session.
  2. Type your question in Your question section. The more detailed information you provide, the more matching results you will get.
  3. Select the system in Categorize it.
  4. Select an expert area from the Expert Area menu and you will automatically receive a list of potential expert areas on the top of the Select an Expert Area page.

 

There is no configuration needed to make the feature work.

SAP’s expert area predictor service is available to all SAP customers – at no additional cost.

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