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How to Restore/Rollback to Restore Point

A restore point is a snapshot of your system’s data at a specific point in time. It should be requested as a fallback system before executing data migration processes or other critical operations in your current system.

Per tenant, only one active restore point is allowed. By default, restore points have a validity period of 14 days and are deleted afterwards automatically. Within this period, you have the option to create an incident if you wish to Reset/Rollback your system to this restore point.

To request Restore/Rollback from Restore Point, Please create an incident from the system with the following information:

  • Customer Name
  • Customer Number (Business Partner Number)
  • Tenant ID or URL which shall be restored
  • Restore Point ID
  • Restore start date/time
  • Requestor (SAP Project Manager / Advocate)
  • Acknowledgement of data loss to date of restore point creation

Please add the following text to the incident:
I am aware of the risk of data loss to the date of restore point creation and there is no revert option/data recovery is possible after the reset process is done.  (Without this acknowledgement we will not accept the restore request).

NOTE: A restore point can be used only for one time restore. This mean we cannot use one restore point for multiple restores.

You can also refer to the below KBAs & Blog for more information on Restore Point.

2315326 – How to Request a Restore Point

2560598 – Restore Tenant to Date of Restore Point ( Roll Back )

All About Restore Point – Byd/C4C



Ankit K

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