A restore point is a snapshot of your system’s data at a specific point in time. It should be requested as a fallback system before executing data migration processes or other critical operations in your current system.
Per tenant, only one active restore point is allowed. By default, restore points have a validity period of 14 days and are deleted afterwards automatically. Within this period, you have the option to create an incident if you wish to Reset/Rollback your system to this restore point.
To request Restore/Rollback from Restore Point, Please create an incident from the system with the following information:
- Customer Name
- Customer Number (Business Partner Number)
- Tenant ID or URL which shall be restored
- Restore Point ID
- Restore start date/time
- Requestor (SAP Project Manager / Advocate)
- Acknowledgement of data loss to date of restore point creation
Please add the following text to the incident:
I am aware of the risk of data loss to the date of restore point creation and there is no revert option/data recovery is possible after the reset process is done. (Without this acknowledgement we will not accept the restore request).
NOTE: A restore point can be used only for one time restore. This mean we cannot use one restore point for multiple restores.
You can also refer to the below KBAs & Blog for more information on Restore Point.