Blog Series: Solution Manager 7.2 SP 08 Upgrade+Mi...

SumitPatel11 · ‎05-23-2019

Solution Manager 7.2 SP 08 Upgrade and Migration to Hana using SUM DMO Approach

This blog series is all about recent update on Solution Manager Support Pack 08 will be the minimum Support Pack required by Jan 2020

In this blog I would like to share my experience How I performed Upgrade of Solution Manager 7.2 SP 04 To SP 08 and migration from Oracle to Hana database using SUM DMO approach.

->Upgrade your SAP Solution Manager system to version 7.2 and migrate your AS ABAP system to SAP HANA or SAP ASE in one step with the Software Update Manager (SUM).

Here in my scenario ABAP and JAVA system are independent , it is not dual stack .

Please find the series of Solution Manager 7.2 SP 08 Upgrade and Migration to Hana using SUM DMO Approach blog links at the end of this blog page.

->You can find out more about DMO, the blog post Database Migration Option (DMO) of SUM – Introduction is a good introduction to start .

Why we need to Upgrade Solution Manager 7.2 SP 08 ?

SAP Solution Manager 7.2 SP 08

Support Pack 08 will be the minimum Support Pack required by Jan 2020 (Connectivity to SAP's Support Backbone)

Key new features are:

Mass Change for documents and Mass downloads

New Cloud Monitoring templates for Ariba, S/4 HANA Cloud, Concur, Field glass

Custom E-mail Notifications

Backbone HTTPS connectivity

See Solution Manager SP08 for full details.

SAP’s Support Backbone

SAP's support backbone is the central infrastructure located at SAP to provide technical support to our customers.The support backbone consists of several different systems for different purposes - for example, it provides the SAP Support Portal infrastructure, the Maintenance Planner, SAP Early Watch Alert Reports, and many more.

SAP's support backbone has been updated. The legacy infrastructure remains in place to allow a safe transition for customers. Customers need to switch to the new infrastructure before January 2020 to ensure continuous connectivity

SAP Solution Manager: Affected capabilities

Landscape Management

Landscape synchronization with SAP (automatic update of customer system data, used for Maintenance Planner)

Remote Service Connection Management from SAP Solution Manager

System Recommendations

License Management

Automatic distribution of licenses and maintenance certificates

Test Suite

Scope and Effort Analyzer

IT Service Management

Exchange of messages with SAP

SAP Engagement and Service Delivery

Service Delivery

SAP Early Watch Alert from SAP Solution Manager to SAP

Service Content Update

Existing RFC connections to SAP

New connections to SAP

After January 1st, 2020:

SAP Solution Manager 7.2 systems on SPS 06 and earlier support package stack levels cannot communicate with SAP Support Backbone.

SAP Solution Manager 7.0 and 7.1 releases cannot communicate with SAP Support Backbone after January 1st 2020 and need to be upgraded to SAP Solman 7.2 SPS 08

Areas "outside" SAP Solution Manager and Focused Run are affected by the update of the Support Backbone. Please refer to the overall landing page for more information.

How the SAP Support Backbone update affects SAP Solution Manager and Focused Run

Synchronization of system data with SAP Support Portal in Solution Manager 7.2 has changed.

If you are using Solution Manager 7.2 Support Package 5 and higher and want to upload data to the Sap Support Backbone, upload functionality has been changed.It still uploads system data into the SAP Support Backbone but it uses a different format and mechanism to select the relevant data.

Previous mechanisms

As described in note 2177157:The existing jobs will be replaced that have uploaded system data up to now.

LANDSCAPE_FETCH (obsolete already since ST 720)

SM:UPLOAD SYSTEM DATA

SEND_SYSTEM_RELATIONSHIP_TO_SUPP

For the time being, SM:UPLOAD SYSTEM DATA and SM:LMDB GENERIC UPLOAD will run in parallel. The data upload within that jobs can be switched centrally by SAP, so no further customer action will be required for retirement of the old upload.

Report RLMDB_UPLOAD_FEATURE_STATUS shows which upload mechanism is active in your system.

Upload Job cycles

Job SM:LMDB GENERIC UPLOAD runs hourly. In every run, the LMDB generic upload receives data from and puts data into the so-called postbox of the Support Hub Connectivity. Support Hub Connectivity collects data packages once every hour from the postbox. Thus, it may take two hours at maximum until a requested system data change in LMDB is sent to the SAP Service Backbone.

Support Hub Collection in SAP Service Backbone allows postbox access also on an hourly base. So in the most unfavorable case, it takes another hour until the requested system data change can be processed in the Service Backbone.

If it is really urgent, you can still force the immediate upload for a selected system in the technical system editor (transaction LMDB). On the "SAP Support Portal" tab, choose the "Upload to SAP Support Portal" button. However, due to the reduced delay of uploading changes automatically and the book-keeping of data supplier registrations without changes, a manual upload should not be needed in most situations.

Configuration Steps

As a prerequisite, you have to make sure that the Support Hub Connectivity is working properly via SOLMAN_SETUP --> Mandatory Configuration --> System Preparation --> Set Up Connections to SAP --> Support Hub Connectivity. This will automatically schedule the job SM:AGS_SISE_SUPHUB_OUTBOX_PROCESS.

Cross Check Of Uploading Data

Report RLMDB_UPLOAD_FEATURE_STATUS shows whether the new upload mechanism is active already in your system. Use SM37 to check both requried jobs, SM:UPLOAD SYSTEM DATA and SM:LMDB GENERIC UPLOAD and their logs. The log of SM:LMDB GENERIC UPLOAD should reflect the following three phases:

Retrieve data requests and settings from SAP Support Backbone.

Collect payload according to the data requests and send it.

Prepare metadata about data changes and send it.

Please also find more detailed logs via report RLMDB_UPLOAD_DISPLAY_LOG.

seamless use of Solution Manager 7.2 :After upgrading to SP 08, the number of SAP Notes to be applied have been significantly reduced.

Eight is Great. Watch this video for details: https://www.msgp.pl/vmoTRow

How To Prevent Know Issues

->The job SM:UPLOAD SYSTEM DATA failed with ABAP dump CX_LMDB_SERVCON_NO_SUCH_SYSTEM after upgrading to Solution Manager 7.2 SP 08. Ensure that the following note is implemented- 2751217

->Facing issue in step 2.1 "Define HTTP Connectivity" under scenario "Infrastructure Preparation" in SOLMAN_SETUP? Check the guided answer link below https://www.wbca.st/c5AM8Cw

->If you're facing error in Activity 'Check Java Software Prerequisites' in Step 2.2 'Enable Connectivity' under Infrastructure Preparation in Solution Manager 7.2 SP 08, implement this correction-2739682

->Scope Selection does not work in several applications after upgrading to Solution Manager 7.2 SP 07-SP 08, to resolve please refer note 2652988

->IMPORTANT If you are upgrading SAP Solution Manager 7.2 to SP 08, you need to follow the steps in this KBA to avoid dumps when accessing Solution Documentation. https://www.wbca.st/YxFY04w

For Solution Manager 7.2 SP 08 following knowledge article has been updated with important notes,Implement the recommended notes to prevent known issues-https://www.wbca.st/Bt9lEcw

To get all the latest information about SAP Solution Manager right in your mobile device? Watch this video for more information.

Now lets start with the actual process of Solution Manager 7.2 SPS 08 Upgrade and Migration to Hana using SUM DMO Approach for ABAP system and SWPM heterogeneous export import procedure for Java system in the following blog series:

This series of blog posts will cover the following topics in sequential order: