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New SAP Enterprise Support Reporting Cockpit

The new SAP Enterprise Support reporting cockpit application gives you access to a fully automated reporting cockpit for the following cloud solutions:

  • SAP SuccessFactors
  • SAP C/4HANA Cloud
  • SAP S/4HANA Cloud

It provides an interactive, integrated and comprehensive overview of support statistics for each individual customer using different support relevant data:

  • contracts overview (available with Wave 4 as of May 25, 2019)
  • system landscape
  • incidents history and current status
  • business relevant usage statistics
  • license utilization statistics (available with Wave 4 as of May 25, 2019)

Compared to the PDF-based SAP Enterprise Support report, the new SAP Enterprise Support reporting cockpit offers flexible interactive reporting capabilities with improved and extended content that, using new filters and personalization features, can be tailored to your needs.

This application will gradually replace the existing PDF-based SAP Enterprise Support report (accessed through the Support Report Document tile). As you familiarize yourself with the new reporting cockpit, and while content is still being developed, you can continue to use the existing tool.

The version released in the launchpad Wave 3 represents the first phase in a staged approach; it includes major parts of SAP SuccessFactors, SAP C/4HANA and SAP S/4HANA Cloud solutions. The content is constantly being improved and extended. New data sections as well as further cloud solutions and on-premise products will be implemented and integrated in upcoming releases.

Use the documentation to get familiar with the tool by clicking the Help icon in the application.

How to access the application:

The Enterprise Support reporting cockpit is launched through the tile Enterprise Support Reporting Cockpit. Pilot customers can enter the tile catalog to add it to their homepage.

All interested parties can participate in the pilot without obligations. In case you would like get access to the Enterprise Support reporting cockpit tile in pilot landscape and be invited to the future roll-out sessions where we present new functionality, simply send an email to saponesupportlaunchpad@sap.com  containing your name, S-user ID, e-mail address, and name of your company.

To use the application, the new authorization Display SAP Enterprise Support reporting cockpit (ESRCDISP) is required. Your cloud administrators got it added to their authorization profile on installation level and can start granting this authorization to other users if required. If there are several installations or solutions, you might need the authorization from more than one cloud administrator / hybrid super admin. A hybrid super admin is defined as a super admin with “Display Cloud” (CLOUDAUTH) authorization on installation level.

For the new data section on SAP SuccessFactors License Utilization released with the Wave 4 you need an additional authorization “Access License Utilization for Cloud” (LICAUD_CLO). This authorization has been initially provided to Super Admins.

For any application-related issues please report an incident using component SV-SCS-ESR.

 

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