Accounts Receivable (AR) systems incorporated by SAP allow for a full degree of freedom to its users. In keeping with SAP’s ideal to ensure that all parts of the business information system are connected, the AR implementation that SAP uses helps to ensure that all the data regarding AR is located in one unified space. The system does have its flaws, however, and as a business grows, these flaws become more and more evident. To be able to extract the most value out of an SAP install, a company must automate its AR processes. The system allows for this sort of automation, and implementing it can save a lot of time and effort in getting AR records updated. The system is not limited in scope, and there are several different ways a company can try to put AR automation to use.
Self Service Portals for Complaints or Credits
Empowering the customer is a useful tactic in most business applications. In the case of using SAP AR, we can set the system up to enable customers to login with their own limited user profile and do a lot of the hands-on work on their initiative. Overviewing this process, it becomes immediately apparent that encouraging users to do this sort of self-service maintenance frees up personnel for other tasks while at the same time allowing for the user to have full control of their data entry. Errors would need to be vetted, but primary verification could be built into the system, using the login information to display current and past purchases or credits applied in previous situations.
Unique Dashboard Systems to Allow for In-Depth Metrics
AR systems can be leveraged to offer a deeper look at the system’s data, not just through the use of Data Store Objects (DSOs). While a DSO provides a clear, low-granularity view of a particular transaction case, it may be more useful to view these transactions as a whole to get a better grasp of the company’s accounts. The dashboard system that SAP provides gives the user the ability to interact with the system data in a way that allows for a better picture to be built. The result is that it becomes a lot easier to draw conclusions based on the visualization of the data into new sets.
Automatic Invoice Delivery
Client records like invoices are a necessity in doing business, and generating hundreds of invoices can be time-consuming. Thanks to the differences in the ways that companies handle these invoices, there can be a situation where different clients require invoices in various formats for those invoices to be incorporated with their internal system using managed hosting services. Automation in AR implementation allows for a company to set up a date for an invoice to be generated for a particular job and even offers a wide range of formats for that invoice to be delivered in, depending on what the client expects. Adaptation to this level is essential for a seamless interface between business and client.
Dynamic Payment Reminder Generation
Some situations may arise where the company is dealing with an especially tricky client. This may or may not be the fault of their own internal systems, but developing constant reminders that need to be sent out to remind them of payment is a job that can be delegated to AR automaton. By using the system to update outstanding invoices automatically, the customer records can then be used to draft and sent reminder emails regularly until the invoice has been marked as paid. This sort of automation also benefits the company by leveraging the automation system to enable other less repetitive tasks to be handled by the staff of the company.