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Author's profile photo Benjamin Wilk

SAP Enterprise Support @ SAPPHIRE NOW – What’s in it for you?

The digital era is evolving into the intelligence era. SAP Enterprise Support helps you in this journey by focusing on the following three key areas: moving to the cloud, making SAP S/4HANA the digital core and embracing breakthrough innovations. SAP Enterprise Support helps you to adopt innovations and improve business processes and performance with the aim at building an intelligent enterprise.

SAP Enterprise Support is the foundation for your continuous success. It consists of four key pillars, including collaboration, empowerment, innovation and value realization, and mission-critical support. With the eventual goal of helping you become intelligent enterprises to master the intelligence era.

In pillar 1, collaboration focuses on expert guidance, like SAP Enterprise Support value maps (social collaboration platforms) or SAP Enterprise Support Advisory (where you can obtain advises from experts). Pillar 2 enables empowerment for digital transformation, for instance through the award-winning SAP Enterprise Support Academy (a unique program that combines support, best practices and training). Pillar 3 – innovation and value realization – centers new features and business outcomes and as a part of maintenance provides releases, updates, patches, and deep-dive analyses and reports for you (e.g. to optimize your current IT landscape). The last and fourth pillar – mission-critical support – focuses on digital customer support experience. This enables you to enjoy the next-generation support features such as Schedule an Expert and Expert Chat.

These are only a few focus points that are given by SAP Enterprise Support. To see the full detailed overview please access this new brochure.

This year’s SAPPHIRE NOW event in Orlando has many specialized areas covering topics of the SAP Digital Business Services organization – including SAP Enterprise Support. If you are interested in getting detailed insights about the great value or talking to some of our experts see below some sessions that we would recommend joining:


Session ID 86368: Expedite Business Outcomes with SAP Enterprise Support Services

Wednesday, May 8, 17:00-17:40

Realize the value of using support as a fundamental part of becoming an intelligent enterprise. See how the foundational success plan within the SAP Enterprise Support offering can help you safeguard mission-critical processes, optimize hybrid landscapes, and drive innovation and business outcomes on your path to becoming an intelligent enterprise.


Session ID 86369: Kick-Start Your Transformation with SAP Enterprise Support Value Maps

Tuesday, May 7, 13:00-13:30; Wednesday, May 8, 13:00-13:30; Thursday, May 9, 13:00-13:30

Develop skills and leverage services needed to realize business outcomes and succeed with SAP solutions. Transform to an intelligent enterprise by building digital proficiency, bringing innovation into your business, and gaining a competitive edge. Design your own prescriptive and personalized journey with SAP Enterprise Support value maps.


Session ID 86370: Transform and Improve with SAP Innovation and Optimization Pathfinder

Tuesday, May 7, 14:30-15:00; Wednesday, May 8, 15:00-15:30; Thursday, May 9, 15:00-15:30

Discover your company’s transformation potential, improve your business functions, and reduce IT operations spending by accessing benchmarks, quantified insights, and data from your SAP solutions. Drive and secure buy-in from business executives with the SAP Innovation and Optimization Pathfinder service to realize actionable next steps and value.


Session ID 86371: Gain Insight into Next-Generation Solutions with SAP Enterprise Support

Tuesday, May 7, 15:30-16:00; Wednesday, May 8, 16:00-16:30; Thursday, May 9, 16:00-16:30

Explore the status of your solution and gain visibility into your use of SAP software and support engagement with SAP. Use the SAP Enterprise Support reporting cockpit as a dynamic and configurable dashboard to deliver the real-time data you need to make business decisions focused on adoption and innovation.


Session ID 91058: Apply AI to Improve Customer Experiences with Insight from Comm-Unity

Thursday, May 9, 12:00-12:40

Increase your level of innovation and decrease your timeline to improve customer support. Learn how Austrian software firm Comm-Unity EDV GmbH joined with SAP Enterprise Support Advisory Council to find ways to take advantage of SAP Cloud Platform. See how the company uses SAP Leonardo Conversational AI services, world-class language technology, and preconfigured bots to improve support processes.


See you in sunny Orlando, Florida!


Learn more about the services and support coverage at SAPPHIRE NOW here. Stay in the conversation by following our social channels: YouTubeTwitterLinkedInFacebook.

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