SAP S/4 HANA Finance Customers: Get Support for Your Technical Issues with the Award-Winning Schedule an Expert
Haven’t tried Schedule an Expert for your SAP S/4 HANA Finance product issues yet? Then you’re missing out.
SAP Schedule an Expert is a real time support service that earned a prestigious STAR Award from the Technology Services Industry Association (TSIA)? It works like booking a doctor’s appointment. When you are sick you schedule an appointment with your doctor and they will diagnose the disease and suggest the most effective treatment. With Schedule an Expert you can book a 30-minute call with an SAP product support expert to analyze and discuss your issue!
What types of issues are best addressed in Schedule an Expert sessions in SAP S/4HANA Finance?
Schedule an Expert is best for addressing error messages, performance system issues and other non-critical issues. You can also use the time to discuss configuration questions and system dumps but for these types of issues it may require more than 30 minutes of analysis to deliver a solution. When you visit the doctor, they may request more details about your issue or more exams to diagnose your problem and suggest a treatment. The same is true for Schedule an Expert sessions. If your issue is not resolved in the 30-minute session, then the assigned support expert will continue to work on your issue as a normal written incident.
How do you get the most of your Schedule an Expert session?
When booking a session, it is important that you describe your issue and the expected behavior in detail, provide the steps to reproduce and any screenshots. If relevant, open connections to your system prior to the call. Having this information up front allows SAP support to better prepare for the session, so you can make the most out of the 30 minutes when the session starts.
What are the benefits of a Schedule an Expert Session in SAP S/4HANA Finance?
A quicker resolution for your issue! You and the product support expert can discuss the issue in a live 30-minute session, and in many cases the expert can propose a solution for your issue in that call. You also get to speak with the same product support experts who handle your incidents on a regular basis, creating a closer relationship between you and the SAP S/4HANA Finance support experts.
Book your Schedule an Expert session with SAP S/4HANA Finance support today!
For more about Schedule an Expert, visit SAP Support Portal.