How Proactive Monitoring Helps IT Win the User Expectation Game
The customer, as the old saying goes, is always right – but these days, it’s the user experience that proves how well IT teams are listening. Whether we’re talking about employees or consumers, users of any digital tool don’t hesitate to change how work is done, goods and services are purchased, and new technologies are integrated to advance their goals.
Users are steadily expecting more from their technology experiences, ranging from immediacy and personalization to trust and convenience. When one or more of these conditions are missing, users defect as quickly as they encounter the first bad experience. For IT organizations, such user influence is forcing them to consider the level of human interaction, automation, and performance reliability needed when deploying a new digital investment, in addition to their current focus on evolving value and simplicity.
It is this shift in IT demands that inspired SAP to develop and deliver the SAP EarlyWatch Alert service. This out-of-the-box analytical dashboard is available as part of SAP EarlyWatch Alert and launched through the SAP ONE Support Launchpad.
Preventing downtimes by understanding the health of the system landscape
Most digital landscapes grow organically as new business applications, processes, and business model are introduced by a line of business or their IT counterpart. All too often, the presence of duplicated systems, proliferating inconsistent data, makeshift integration, and abandoned applications emerge – bringing tremendous complexity in which technical issues hide until it’s too late.
With SAP EarlyWatch Alert, our customers are becoming aware of technical issues before occurring in the SAP system. Fueled by a combination of predictive analytics and machine learning, the data science behind this early-warning service sheds light on the most critical issues and displays them in full detail on the cloud-based workspace for SAP EarlyWatch Alert. And by using the Solution Finder tool for SAP EarlyWatch Alert, decision-makers search alerts and recommendations from the SAP EarlyWatch data to quickly find a resolution to the issue they are experiencing.
For our customers, the promise of continuous quality checks of their SAP systems is a critical part of ensuring their digital infrastructure is resilient enough to handle even the most delicate operations and processes.
Take, for example, The Siam Cement Public Company Limited (SCG). The largest cement supplier in Thailand wanted to balance the security of its IT infrastructure with the security of the users and data that served as the core of the business. SAP EarlyWatch Alert highlighted exactly the areas in SCG’s software landscape that required focus – with 30% less effort, compared performing the same tasks manually.
By putting into practice continuous quality check for security optimization, SCG broadened its scope of security 60% to cover business processes and HR data, which dramatically improved its security rating. More importantly, the outlook for future growth and building for SCG’s customers is strong.
SAPPHIRE NOW: The start of a sound foundation for business growth
From predictive analytics to machine learning and conversational artificial intelligence, digital technology is becoming more intelligent than ever before. However, these capabilities are not just applicable to IT’s customers – instead, the data science they enable are essential for securing the health of today’s IT infrastructure.
Come to SAPPHIRE NOW to explore the advantages that SAP EarlyWatch Alert can bring to your business. I hope to see you at the Services and Support Pavilion, located near the Central Showcase, to meet with SAP experts to the value of the early-warning service. Evaluate use cases for business data platforms, the technologies that support them, and the ways results are provided to support administrators and IT managers.