Navigating and understanding your billing is easy on SAP Ariba. This guide will walk you through how you can best manage your subscription.
Start by logging into your Supplier portal at https://supplier.ariba.com
- Click on Company Settings in the top right corner
- Click Services Subscriptions in the drop-down menu
This tab will show you the current subscription level, subscription that ca be upgraded to, and amount that needs to be paid.
Open Bills lists any unpaid bills and allows you to create dispute cases or download invoice copies, transaction reports, and threshold reports (Action column). The total amount to be paid is mentioned at the right side. Another new feature is that you will be able to search by bill (Find Bills).
The second part then is the payment part where the supplier can choose how to pay and insert a credit card. You need to choose the invoice and click continue.
In Credits, you will see available credits (Credit Memos and Overpayments) which you can request to be applied to open invoices or to be refunded. This will be done through creating a dispute case by going to the open bills section.
In Paid Bills, you can search by bill, period, or by processed credit card payments. The invoices and transactions can be downloaded in the action section on the right side.
If you need to create a dispute, you can create a case here. You can search by period and status. The created dispute case will then be sent to the billing representative’s email address to assist you. If you do not have a dedicated billing representative assigned to you at any time you create a dispute case, it will go to our customer support department for assistance.
Address Data will allow you to add or modify your supplier address data. You will also be able to access your assigned billing representative for billing assistance.
In Contacts, you can add additional contacts to your Ariba account. Once you click on Add Contact, fill out the fields and press Submit. Your Billing Contact will notify you when an invoice is due for payment while the Dunning Contact will inform you if an invoice becomes past due.
Lastly, the credit cards section will allow you to add/maintain credit card data and determine the default credit card. When clicking on edit, it will let you edit an existing credit card or add a new credit card