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Author's profile photo Yuliya Khomich

SAP SolMan 7.2 Insight… SAP Support Backbone Update

If you are running a SAP Solution Manager 7.1 or 7.2 with a Support Pack below 08, here is important information about the SAP Support Backbone updates that affect SAP Solution Manager capabilities. Please refer to SAP Support Backbone central landing page on SAP Support Portal for information about areas outside of SAP Solution Manager that are affected by the update of the Support Backbone. There are also additional links in the last section of this post, Where to find more information?

What is SAP Support Backbone?

SAP Support Backbone is the central infrastructure located at SAP that provides technical support to customers. It consists of several different systems that are used for different purposes. For example, SAP Solution Manager connects to the Support Backbone to exchange data with SAP related to SAP Note Download, Maintenance Planner, IT Service Management, and SAP EarlyWatch Alert to name a few.

The Support Backbone infrastructure has been updated by SAP. However, the legacy infrastructure remains in place to allow a safe transition for Customers until the end of the 2019.

What SAP Solution Manager capabilities are affected?

SAP Solution Manager is an end-to-end Application Lifecycle Management (ALM) solution and a solution landscape support platform with connectivity to SAP. Below is the list of SAP Solution Manager capabilities that are affected by the Support Backbone update.

SAP Solution Manager and Support Backbone Overview – Source: SAP
IT Service Management
  • Exchange of messages with SAP
Landscape Management
  • Landscape synchronization with SAP (automatic update of customer system data, used for Maintenance Planner)
  • Remote Service Connection Management from SAP Solution Manager
  • System Recommendations
License Management
  • Automatic distribution of licenses and maintenance certificates
SAP Engagement and Service Delivery
  • Service Delivery
  • SAP EarlyWatchAlert from SAP Solution Manager to SAP
  • Service Content Update
Test Suite
  • Scope and Effort Analyzer
Additional Information
  • SAP Note Assistant (SNOTE) and download service in SAP Solution Manage and all managed systems that have a direct connectivity to the SAP Support Backbone are affected.
  • Remote connection between SAP Solution Manager and SAP Support is not affected.

What SAP Solution Manager version is impacted?

The table below lists the SAP Solution Manager product version and the impact.

Product Version Impact
SAP Solution Manager 7.1 (all Support Packs) No connectivity to SAP
SAP Solution Manager 7.2 SP01 – SP04 No connectivity to SAP
SAP Solution Manager 7.2 SP05, SP06 Partial connectivity to SAP
(manual activities required)

Partial connectivity with SP05 and SP06 – Source: SAP

SAP Solution Manager 7.2 SP07 Complete connectivity to SAP
(manual activities required)
SAP Solution Manager 7.2 SP08 Complete connectivity to SAP

What is action required from Customers?

Customers using SAP Solution Manager must transition to the new SAP Support Backbone infrastructure by end of 2019 in order to ensure continuous connectivity to SAP. Below is the summary list of actions required to be performed. For more information about each action, please refer to the central and landing pages listed in the Where to find more information? section of this blog.

  • Upgrade to SAP Solution Manager 7.2 Support Pack 08
  • Create/activate Technical Communication Users (SAP Note 2174416).
  • Replace generic users with Technical Communication Users in all RFC connections to SAP (SAP Note 2740667).
  • Enable SAP Note Assistant (SNOTE) for downloading and uploading digitally signed SAP Notes (SAP Notes 24080732546220 and 2508268). NOTE: If SAP Note Assistant is enabled for Transport-Based Correction Instruction (TCI)
  • in the ABAP system, then implement SAP Note 2576306 instead.
  • Update ST-PI and ST-A/PI software components on all managed systems that have a direct connectivity to the SAP Support Backbone to a minimum required version (Impact on ST-PI and ST-A/PI section on the central landing page).

What happens if Customers do not upgrade by end of 2019?

If customers do not upgrade to SAP Solution Manager 7.2 Support Pack 08 by end of 2019, there will be an impact to capabilities that require connectivity to SAP. SAP recommends transitioning to SAP Solution Manager 7.2 Support Pack 08 as soon as possible!

Where to find more information?

Until next SAP SolMan 7.2 Insights…


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      Author's profile photo Danilo Buttarello
      Danilo Buttarello

      Excellent article ??

      Author's profile photo Radu-Andrei Besnea
      Radu-Andrei Besnea

      Great job, thanks!