SAP Product Support deals with a lot of different types of files when supporting our customers. These files could be log, trace, configuration or really any type of text file that contains useful information for troubleshooting and diagnostics.
Currently, customers and partners attach these files to a support incident at the request of the SAP Product Support engineer that is working with them on the issue. The engineer then analyzes these files and looks for known issues or clues as to what could be causing the issue.
This works well today and with the introduction of the Support Log Assistant tool, we can make this process automated and available 24 hours a day, 7 days a week for our customers.
The Support Log Assistant works by using the end users browser to scan the selected files for known issues, interesting entries or other important details that can help identify problems. These are presented as alerts, along with proposed solutions, and a detailed Analysis Report is also generated as a summary of the scan results.
Check out the video below for demo of the tool in action
Support Log Assistant - Pilot Tool
There is also a Wiki site that covers the basics of this tool here:
Support Log Assistant - Wiki / Documentation
Try it today and make sure we hear from you! Share your feedback.
Thanks,
Jonathan
Product Owner - Support Log Assistant
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