Utility companies are at an inflection point with how customers are consuming their products. Faced with intense regulations and concerns for data privacy, cyber hacking and downward pressure of rates to name a few, there are growing opportunities to improve complexities of customer service.
Customers have come to expect their utility company to pre-empt incidences and at the same time address concerns on the platform of their choice. This year’s CS Week Conference takes place in Phoenix, AZ to discuss the priorities for improving customer experience through smart technologies that are impacting the next generation of users.
SAP is the Gold Sponsor at CS Week Conference 2019. This partnership with CS Week will help Utility companies focus on full spectrum of managing customer’s lifecycle journey from meter to cash. The SAP Synergy Group program is part of CS Week with a specific attention on customer engagement. The program takes place on Monday April 8th and will feature speakers from Tacoma Public Utilities, CenterPoint and SAP.
Concurrently, SAP is sponsoring the CS Week Executive Summit on April 8-9, 2019 which provides a platform to discuss industry & Customer Experience trends and will showcase how leading-edge utility companies are redefining customer management through innovative strategies and powering with a purpose. SAP’s VP of Digital Innovation, Ben Edelbrock, joins the panel discussion to cover pressing topics of how utility companies can narrate megatrends with their customer experience strategy.
As a leader in promoting diversity and inclusion, SAP is proud to co-sponsor the Women in Utilities Sunrise Event on Wednesday April 10th. This breakfast event will feature how women are leadership are taking business challenges head-on and creating a positive impact on their communities. On the same day, SAP’s Utilities Industry Vice President of Product Management, Stefan Wolf, and CX Engineer, Blake Thurman, will present at session 4 workshop and discuss “Advent of Utility Products, From Portals to Market” – Attendees at this session will learn how to transform traditional utility to a truly end-to-end digital commerce business.
The engagement with attendees continues at the Exhibit hall where SAP has a huge presence to cover the full spectrum of customer service topics for utilities value chain. Be sure to stop by booth # 1001 at the CS Week where we will be showcasing our latest customer experience innovations. Plus, you can always count on SAP to include some fun they will be giving away cool prizes through gamification.
Register for the Synergy Group day at CS Week and join the journey. See you in Phoenix!