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Decoupling C4C CTI Integration – Live Activity

The aim of this blog is to become the main entry point to document and share all the knowledge I have been gathering about C4C integration with CTI, specifically focused on Live Activity for RUI. At the moment that this blog is written, the current C4C release is 1902.

 

In the following weeks, I am planning to write the following Blogs:

  • Enhancing Live Activity in order to see Sales Orders

 

Feel free to post open points you have realted to CTI so we can decouple them together and make this grow!

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  • HI Alejendro,

    Thank you for the great info.

    I have a question – Do you know , technically, how the CTI adapter pass the call to the Browser ?

    I believe that the adapter pass the call to tenant (server) which would be passing it to browser(client). However, I am wondering how this is designed technically ? Can you help me understand ?

    Thanks,

    Suchita