The aim of this blog is to become the main entry point to document and share all the knowledge I have been gathering about C4C integration with CTI, specifically focused on Live Activity for RUI. At the moment that this blog is written, the current C4C release is 1902.
- CTI integration – Enabling Outbound Calls in RUI
- CTI Live Activity inbound call customer search – Part 1: Automatic search
- CTI Live Activity inbound call search – Part 2: Filtering search
- CTI Live Activity search – Enhance Enterprise Search with PDI fields
- C4C CTI Integration – Closing activities automatically
In the following weeks, I am planning to write the following Blogs:
- Enhancing Live Activity in order to see Sales Orders
Feel free to post open points you have realted to CTI so we can decouple them together and make this grow!