SUMMARY: Do you want centralized, personalized and fast access to SAP support experts and resources, anytime, anywhere? The SAP ONE Support Launchpad can help. To learn what the launchpad and its live support channels can offer you to best perform your daily support-related tasks, join a series of webcasts hosted by SAP.
Having an issue with IT and software is always an unpleasant situation to be in, regardless of impact and urgency. Getting the problem solved quickly comes with questions like whom do I need to contact on the vendor site, where and to which resources do I have access, who do I need to call, do I need to file a support ticket, and as this is a cloud solution is there a different way of contact, and what about the impact on other systems?
In short: Where can I get help in the easiest and quickest way?
Customers need something that fits their situation, needs and solves the problem without the hassle of going through many websites, being on different phone waiting lines or struggling with complicated support systems. In a nutshell – getting user support across all hybrid deployment scenarios seems to be a major challenge in today’s ever-changing intelligent world.
We all wish for personalized help that is immediately available at our fingertips through the channel where we want it and when we want it.
Control center to the rescue
To meet these growing demands for immediate personalized support, SAP in 2015 released the SAP ONE Support Launchpad as the central entry point to support all SAP solutions, regardless of whether they are run on premise, in the cloud, or as a combination of both. It provides an intuitive interface, enabling customers to accomplish their support-related tasks with ease and efficiency.
Since its initial introduction the program has been steadily enhanced and evolved based on experience and feedback from more than 90,000 unique visitors per day.
Whether customers are planning to use self-service tools, report an incident, plan to install or update SAP software, find support packages, patches or perform a health check on the SAP solution landscape – all of this is reflected in the SAP ONE Support Launchpad. Think of it as control center which includes all possibilities to deal with urgent issues, but also to take preventive measures
Know me, Guide me, Help me
Designed for flexibility and simplification of the customer experience, SAP ONE Support Launchpad operates along the guidelines of know me, guide me and help me. Personal user profiles and activity history build the basis to know and present what the users need most often. Guiding the users with in-application support helps them grow their knowledge and capabilities, along with proactively offering help if their activity indicates they may need it.
Real-time support assets
“Is this yet another portal that promises everything but just keeps me hanging with chat bots and cryptic FAQs?” one might ask. Fortunately, the opposite is true. In addition to all the other features, it allows access to SAP live support channels such as the Expert Chat service which initiates a live discussion with a top support professional responsible for the functional area the customers are inquiring about. Expert Chat helps to get fast answers while still accessing a high level of expertise.
And there is the Schedule an Expert service, which gives the opportunity to schedule a one-on-one session with an expert on a specific SAP software-related topic at a time of the customer’s choosing.
Want to learn more?
SAP is hosting a series of webcasts that cover the SAP ONE Support Launchpad and its live support channels.
Join these sessions and learn what the SAP ONE Support Launchpad can offer you, to best perform your daily support related tasks. Experience how personalization, favorites, search, smart navigation and many other features help you to use the SAP ONE Support Launchpad to its full potential.
- March 19, 2019 – 16.00 pm (CET), SAP ONE Support Launchpad “How to get started”
- May 29, 2019 – 10.00 am (CET), SAP ONE Support Launchpad “What’s new – 2018 to date”