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New BPMon Alerting Key Figures in Dashboard Builder (SAP Solution Manager 7.2)

Further issues of this blog

You can find an introduction to Business Process Monitoring and Technical Operations in SAP Solution Manager in the links of this blog. These pages will be updated regularly.

 

Dashboard Builder 

The Dashboard Builder application[1] is intended to create dashboards according to your individual needs. Every dashboard is a combination of UI5 charts, so called tiles.

Every tile references to one to three data sources that can be selected out of a variety of data sources. The chosen data source determines which key figures and dimensions can be analyzed.

The settings for each dashboard and tile have to be configured in advance so that the dashboard consumer does not need to cope with the data definition anymore, but can focus on the data evaluation only[2].

You can start the configuration from scratch or modify a copy of one of the sample dashboards pre-delivered by SAP.

How to set up a dashboard, is described here.

 

New Key Figures and Dimensions 

As of Solution Manager 7.2 SP07[3] in the area of Business Process Monitoring (BPMon) a lot of new key figures and dimenstions have been made available.

The new key figures can be structured in two different groups:

  • Key Figures evaluating the Alert Store Log
  • Key Figures showing up metrics values stored in the Short Term Cube

 

SAP offers for all key figures evaluating the Alert Store and Alert Store Log data also a larger range of dimensions.

So the data of the assigned data sources can be drilled down or focussed the analysis on to certain aspects of the available alerts. If for example the analysis shall cover alerts with a guided procedure assigned only, this can be done by setting up a filter for the corresponding dimension.

Find here the complete the list of dimensions.

 

Alert Store Log Key Figures 

All activities done on alert or alert type level are recorded in the alert store log. The alert store log can be viewed from within the Alert Inbox[5] by pressing the button “Show Action Log”.

Typical activities that are done on alert level are

  • the alert assignment or reasignment, when the alert is dispatched to an alert processor,
  • sending a notification, e.g. to the processing user,
  • creating an incident for external alert processing
  • confirming the alert, when it is solved

With the alert creation date and the timestamps of the logging entries a lot of time spans can be measured and the maximum or average time spans can be calculated.

Comparing the alert creation and the alert end timestamp[4] the maximum and average alert age can be evaluated.

The incident age for all incidents that have been created by an alert can be found out by comparing creation and confirmation timestamps of those incidents.

One of the most typical key figures is the initial response time, when the alert someone reacted manually to the alert existence the first time, e.g. by assigning it to a processor or by manually sending a notification about the alert.

It might also be interesting to know how long it took maximum or in average to process an alert internally and externally.

The whole list of new Alert Store Log Key Figures and its detailed calculation can be found here.

 

 

Short Term Cube Key Figures 

Metrics can be read from different storages.

  • Metric Store
  • Short Term BW Infocube
  • Long Term BW Infocube

As the metric creation ususally causes masses of data records it is for sure that all these data cannot and shall not be kept in all its level of detail for a long time. That is why the detailed data that are originally created in the metric store and in the short term cube are aggregated frequently and kept in the long term cube.

On the other hand there might be use cases, where some more details might be necessary for the analysis. And at least for the newest metrics of the current day SAP can provide now those details by offering the short term cube as a data source.

This means all key figures that are available for the long term cube, do exist now also for analysis for the newest records.

To distinguish the difference of the key figures:

  • Key Figures starting with MS are loaded from Metric Store (e.g. MS/APPMON/KPPURCH303)
  • Key Figures starting with STC showing data loaded from the short term cube (e.g. STC/APPMON/KPPURCH303)
  • Key Figures that do not start with MS or STC are loaded from the long term BW Cube (e.g. APPMON/KPPURCH303)

 

 

 

[1] The Dashboard Builder can be accessed in SAP Solution Manager 7.2 via SM_WORKCENTER > Business Process Monitoring > Dashboard Builder Configuration.

[2]  The configuring user can determine to which degree the end user shall be able to act interactively. For example the dashboard might be set up with global filter criteria. Then the end user can select the filter conditions for all tiles of the dashboard in one selection step interactively during dashboard usage. When configuring a drill down to smart view, this will give the end user more possibilities for interactive analysis within the selected key figure.

[3] On request a downport to SP05 or SP06 is possible via SAP Note.

[4] The end timestamp is either the closure of an alert due to changed rating, alert confirmation or the actual moment of analysis, if the alert is still unclosed.

[5] One way to access the Alert Inbox is via SM_WORKCENTER > Business Process Monitoring > Alert Inbox.

 

 

 

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