In this blog, you will learn about a solution that has been developed for the SME SEEDx Development Challenge 2019. We attended the Digital transformation workshop for SAP business one 3 months ago on Machine learning, IoT, Mobility, cloud and Big Data. We were interested in developing a solution for SEEDx development challenge based on what we learnt. On exploring solution to one of our customer we came up with the idea of Smart Reply solution.
SMART REPLY Solution Demo Video:
https://youtu.be/7yDihSMMUqU
Solution Name: SMART REPLY
Solution Description:
The objective of every business is to provide quality services to their customers. Hence, it must make use of too many resources in order to deliver services on time. Major challenges faced by service oriented companies are, there may be an unexpected delay in offering services; employee gets demotivated when they perform mundane tasks; company incurs high service handling costs and loss of customers due to improper communication.
Our solution SMART REPLY plays a vital role in addressing all the above mentioned challenges faced by any kind of business. SMART REPLY is a chat bot that has been built based on artificial intelligence. With the help of this chat bot, companies can automate all their repetitive tasks performed by an employee. This enables them to save enormous amount of time and money, turning them more efficient. In addition, they can also make their customers happy by providing their required data instantly anywhere and anytime.
Solution Use Case
- Real Customer Use-case:
Persona Identified:
Pain Points:
Solution Details:
SMART REPLY automates the task of providing Invoice Details, Statement of Account, Aging Reports, Warranty details, Service Records etc.
It also consists of below mentioned features:
User Authentication:
It identifies the user using Service Layer before providing the confidential information to them.
Instant email service:
The necessary details are gathered from SAP HANA database and based on that, reports are generated using SAP crystal reports. Later, the generated reports are sent to respective email address instantly.
Integration with any platform:
It can be easily integrated with websites and other platforms such as Slack, Facebook etc.
Customer Feedback Analysis:
It performs analysis over customer feedback which helps to enhance customer experience in future.
Powerful NLU:
It does accurate detection of messages using Natural Language Understanding.
Solution Technology
UX Technology: HTML, CSS, JS, Python
Latest Technology used:
- SAP Conversational AI Chat bot
- SAP Service Layer
- SAP Cloud Analytics
- SAP Cloud Platform
Framework used: Flask
Database: SAP HANA
Report: SAP Crystal Report
Others: Windows Mailer Service
Go-to-market Strategy
- Industry Focus: All potential Industries
- Marketing Strategy:
- Collaborate with SAP Business One and other channel Partners
- Content and social media marketing
- Events (Trade shows, webinars and Industrial networking sessions)
Road Map
Our future plan is to cover all the potential industries which will highly benefit from our SMART REPLY solution. In order to offer them more benefits, we have planned to extend our product by adding below mentioned features.
- Integration with Voice over platform for conversations
- OCR facility to fetch communication details from visiting card
- Using feedback's to offer better services
Contact Information
Partner: eNoah iSolution India Private Ltd.
Country: India
Team Name: eNoah Development team
Team Members:
Gokul K. – SAP Lead Consultant
Bala Murugan N.G. – Associate
Seshan K.B. – Associate
Jonas Salk R. - Associate
It was a wonderful journey on working on new ideas away from conservative thinking and learning new technology like Natural language understanding, SAP Conversational AI Chat Bot, SAP Cloud platform, SAP analytics cloud. Thanks to SAP for giving us this opportunity.
For more information about the development challenge, you may refer to the SME SEEDx Development Challenge 2019.
- SAP Managed Tags:
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