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Author's profile photo Amit Roy

Quick Guide: User Management in SAP Enable Now


SAP Enable Now is an enterprise cloud and on-premise application for knowledge management and performance support.The advanced performance support and training capabilities of SAP Enable Now helps customer improve productivity, user adoption, and the end-user experience. In SAP Enable Now, we can easily create, maintain, and deliver performance support, learning material, and documentation content.In this blog I will discuss the user management process of SAP Enable Now Cloud version.

User Creation Process

Step 1: Login in SAP Enable Now as an Administrator.

Step 2: In the User section you need provide below mandatory information to create an user:

Logon ID: Normally Employee ID of the user.

First Name: Self Explanatory

Last Name: Self Explanatory

Email: Self Explanatory

Password: Self Explanatory

Roles: You need to choose roles from the drop down.

After providing the user information please click on the Add button.

The user will be created and will be shown in the user list.

Role Assignment

If you want to assign any specific role to the already created user then you need follow below process:

Step 1: Navigate Administration> Role. Select the required role you want to assign. In this blog I will demonstrate this step using role Test_Authorization. Click on Add button.

Step 2: You will get a pop-up where you need to select the user source folder (I have selected root folder) and the search the user (I have searched for testid1).

Step 3: You need to select the user and press on Save button.

The user id will be shown in the list as below.

Permission Assignment

You can directly assign permission to any user in SAP Enable Now. For this you need to navigate through Administration>Permissions. You need to select the user and select the necessary permission you want to grant and then save it.

User Deactivation

In SAP Enable Now, user can’t be deleted directly. You can deactivate the user using the active check box.


In this blog I have briefly explained the user management process in SAP Enable Now Cloud version. Hope this will help to understand the basic of access provisioning process. Please note you need to have administrator rights to manage the user. Please feel free to share your thoughts on this blog.

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      Author's profile photo Patrick Muyal
      Patrick Muyal

      This is helpful thanks. our company just acquired sap enable now on premise. i know how to create simulations in the producer (installed on my laptop). But how do i then publish this locally created simulation to the manager (installed on a central server) so many people can access it?

      Author's profile photo Amit Roy
      Amit Roy
      Blog Post Author

      I think you should check with SEN consultant who is configuring it.

      Author's profile photo SANGAMESH M

      Thanks .Is there any specific  rules or norms to create USERID.

      Suppose i want create userid with my Company Mail-ID

      is it work.



      Author's profile photo Amit Roy
      Amit Roy
      Blog Post Author


      I think you can do that. Though I have not tried it. Please try and let me know if any issues.

      Author's profile photo Anton Mavrin
      Anton Mavrin

      Hi Singamesh,

      If you use SSO via SAML for the Cloud SAP Enable Now you can choose which attribute will be treated as the username from the list of attributes that you IdP provides.

      Author's profile photo Jonas Meyer
      Jonas Meyer

      Hi Amit, I hope you will have another look at this blog soon!

      If a user is disabled, he cannot authenticate again in Enable Now, right? How can I delete his record? By Service Request @ SAP?

      We have two users who cannot login with SAML authentication and they seem to be corrupted or anything. We’d like to start from scratch and provision them during first time authentication.

      Kind regards

      Jonas Meyer

      Author's profile photo Amit Roy
      Amit Roy
      Blog Post Author

      Hi ,

      I couldn't find any option for deletion of the record.Please check with SAP if they can do it.Thanks


      Author's profile photo Jonas Meyer
      Jonas Meyer

      I was informed by Enable Now developer that you can do it in Server Housekeeping:

      • Choose Workarea
      • Deletion Objectives: Users

      Then it will show you inactive users that can be deleted.


      Author's profile photo Anton Mavrin
      Anton Mavrin

      Hi Jonas,

      This is 100% true.

      Author's profile photo Loreto Gutierrez
      Loreto Gutierrez


      Thanks for this tutorial, it's really helpful.

      Is there a way to restrict or give permission to an individual/group to view and access only the given object/folder?

      Thanks in advance for the help.

      Author's profile photo Dirk Manuel
      Dirk Manuel

      No. Not currently. Restriction is by Workarea only.

      Author's profile photo Udolfo Casanova
      Udolfo Casanova

      Hi, I created a admin-role user, and when i need to chage any other user role the system shows the following: User role does not have edit permission

      This admin-role user have the same permissions that the original administrator user have. What would cause this and how coud I resolved?

      Author's profile photo Dirk Manuel
      Dirk Manuel

      There was a change put in to control who can change or assign a role. Locate the role on the Roles screen, and click the Permissions link. Then you can change this to say who can do what to the role.

      Author's profile photo Rafał Rafał
      Rafał Rafał


      where can I find in SEN Server Housekeeping?
      Author's profile photo Kristina Kunad
      Kristina Kunad

      Hi Rafat,

      it is in Administration > Server Housekeeping. More details are in the Manager Operations Guide in the Help Portal.

      Take care,


      Author's profile photo Gautham Reddy N
      Gautham Reddy N

      Hello All

      Can anyone suggest automatic creation of Users in Enable Now from core SuccessFactors system feasible , if so can you guide to any standard document source . The initial user who is created in Enable Now will have just the basic permission and not with any other permissions.