SAP HANA Product Support Newsletter – First of its kind from us to you! Lets see what we got
Welcome to the new beginning of SAP HANA Product Support initiative to bring you contents/knowledge one step closer. We are starting to publish Newsletter from product support based on the interactions we have with you through incidents and other means.
The feedback and experience that we derive from customer incidents makes us create knowledge articles exactly on topics that you wanted to see!
How it happened …
Yes, I have a story… In the mid of last year we had an idea to create contents that makes more relevance for current issues that has high traction. More ideas were thrown with interactions from various support teams and we realized that there are channels like KBAs, SAP Notes, SCN’s through which this can be shared but are very redundant.
Since HANA as a platform is very wide and embeds lots of knowledge to be shared, we planned to take our first step to write Newsletter for HANA related topics from Product Support. It makes even more sense when we say we in Product Support being in front line facing customers day in and day out, have really good understanding of what you as a customer wanted!
What to expect in our edition…
So as in our first edition, you will see a section that gives you current hot news released by HANA Development and new features/software modules that you will be interested up on.
You may be aware, HANA Product Support alone fields 150 experts globally to work on customer incidents. We through our interactions, try to iterate and narrow on top 5 most relevant knowledge to share based on incidents we came across recently.
So this section will detail on 5 common issues from customers with case studies and also references to KBAs and SAP Notes, that you can leverage to understand them better and even troubleshoot it by yourself !!!
A video tutorial…
We also include a video tutorial on “How to troubleshoot…” to give you a chance to analyze issues by following few simple steps that are detailed in the tutorial.
Tutorial is just embedded within the Newsletter document and so you will have to just hover over the screen as seen below and click on it to view within Newsletter.
This as an initiative we believe will help you learn and be up to date on activities that happen in HANA Product Support. Newsletter has the video embedded in section 3 (III), which should open as a floating window when you click on it.
You can click on this link HANA Product Support Newsletter to download it to your local and view it. This will be a quarterly release and so keep a watch on this space for future editions.
Subscription: If you like to be notified for our new releases, kindly add KBA 2744463 to your Favorites, where we will be updating it quarterly.
We also encourage you to give your feedback by leaving comments here or can email us directly to DL HANA PS Newsletter global to have even more quicker response!
What’s after this…
We are planning to move from making this a downloadable to a Web URL so its hosted on a proper medium with easier subscription model. Watch out for more updates on that!!!
You can also subscribe to our WhatsApp channel and follow us on Twitter to get latest update about HANA Product Support Newsletter.
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See you again with our next quarterly edition!